Low Audio

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  • Question
  • Updated 1 hour ago
I am using Bluejeans with Lenovo ideapad and the audio level is VERY low. All other apps are working fine , any idea how to fix this ? 
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Argus Security

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Posted 10 months ago

  • 3
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Erin Pickle, Official Rep

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Thank you for reaching out about the issue you're experiencing. I've created a support case (00445635) and will be reaching out with more information via email as soon as possible.

Best regards,

Erin - BlueJeans Support
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Amy Chu

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Has there been any resolution to this?  Frankly the audio is repeatedly not usable for any kind of call let along a conference call.  Absolutely crazy when everything is cranked up to max and still cannot hear others who call in on the bridge.  Will there ever be any resolution?
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Lee Snyder, Official Rep

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Hello Amy,

I looked at the ticket and it looks like the user who reported the issue stopped responding. One test I would try is to connect to a BlueJeans meeting on Chrome and test the audio from there and then the app and see which one is louder/clearer.

Lee - BlueJeans
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Craig Stoltz

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Agree this is a problem only in the BJ app. Speakers with other apps like Go To Meeting project good sound. 

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Olivia Scannell

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Hi, I would also like to know if there is a resolution, as my webinar recordings are VERY low volume. I rely on them to train people in different countries afterwards, but the volume issue makes them almost unusable.
I am using a Thinkpad, Lenovo laptop

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David Parker

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I have this same issue on my MacBook Pro. There is nothing wrong with the audio stream, it doesn't drop out and is not patchy. It simply isn't being delivered to the speakers correctly. For one, it's in mono and is only coming from the right-hand speaker. And two, the audio levels are insanely low. 
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Craig Stoltz

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I reported the problem initially and still have the issue. I will try the Chrome solution, but the Blue Jeans desktop app is the issue.