Low Audio

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  • Question
  • Updated 3 days ago
I am using Bluejeans with Lenovo ideapad and the audio level is VERY low. All other apps are working fine , any idea how to fix this ? 
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Argus Security

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Posted 7 months ago

  • 2
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Erin Pickle, Official Rep

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Hello! 

Thank you for reaching out about the issue you're experiencing. I've created a support case (00445635) and will be reaching out with more information via email as soon as possible.

Best regards,

Erin - BlueJeans Support
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Amy Chu

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Has there been any resolution to this?  Frankly the audio is repeatedly not usable for any kind of call let along a conference call.  Absolutely crazy when everything is cranked up to max and still cannot hear others who call in on the bridge.  Will there ever be any resolution?
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Lee Snyder, Official Rep

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Hello Amy,

I looked at the ticket and it looks like the user who reported the issue stopped responding. One test I would try is to connect to a BlueJeans meeting on Chrome and test the audio from there and then the app and see which one is louder/clearer.

Regards,
Lee - BlueJeans
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Craig Stoltz

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Agree this is a problem only in the BJ app. Speakers with other apps like Go To Meeting project good sound. 

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Olivia Scannell

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Hi, I would also like to know if there is a resolution, as my webinar recordings are VERY low volume. I rely on them to train people in different countries afterwards, but the volume issue makes them almost unusable.
I am using a Thinkpad, Lenovo laptop

(Edited)