Logitech brio blurry in bluejeas

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  • Question
  • Updated 3 months ago
Recently purchased a logitech brio, which is a pretty hi-res webcam, including 4K functionality. The picture though is super blurry in Bluejeans. Is there anything I can do get Bluejeans to take advantage of the Brio's resolution? Thanks!
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Posted 10 months ago

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Erin Pickle, Official Rep

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Logitech webcams have right light and right face controls that can sometimes mess up the focus for your camera. I'd recommend checking your settings to see if those are enabled and if so testing without them.

If after testing without those you're still experiencing poor quality please reach out to support@bluejeans.com so that we can investigate further.

Best regards,

Erin - BlueJeans Support
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Kim, Liong Liong

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Yes indeed I am facing the same issues.

We really need advise on how we can resolve this.

The same camera they have no issues with other service providers. Thank you and appreciate in advance.