Lifesize epress 220, H323 bad quality

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  • Problem
  • Updated 8 months ago
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We got problems lately in video and audio quality by using an older (2010) lifesize roomsystem (expres 220) in Bluejeans videoconferences. In the BJ commandcenter i only get that te recived video is slightly under the mimimun of 15FPS. The roomsytem uses te H323 protocol. Someone Annyone who recognized this problem? or better nows a selution? Strange thing is that one day it's OK, the other day the quality is bad and. In the recorded confersations you can't see the problems. ICT services on our school checked the wired connection. This was OK. The wire, the bandwidth its OK.
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Video Zuyd

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Posted 8 months ago

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Lee Snyder, Official Rep

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Hello,

We have opened a Support ticket to follow up with you via email. The case number is 00439144, please check your inbox shortly.

Regards,
Lee - BlueJeans Support