Join with browser doesn't show when using Internet Explorer 11

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  • Problem
  • Updated 6 months ago
We setup a BlueJeans meeting with a customer and they couldn't connect to the visual portion of the meeting. The customer wasn't able to install the BlueJeans app and did not see the "Join With Browser" link. I confirmed their issue when using Internet Explorer 11. How can we have users view BlueJeans meetings when using Internet Explorer?
Photo of Keith Vieira

Keith Vieira

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Posted 6 months ago

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Photo of Erin Pickle

Erin Pickle, Official Rep

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Hello Keith,

The reason the user was unable to connect via the browser while on Internet Explorer is because Internet Explorer doesn't support WebRTC.

A case was created for this (#00483329), and an email was sent to you with more information on this as well.

Best regards,

Erin - BlueJeans Support