Issue with Webcam showing me upside down

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  • Question
  • Updated 16 hours ago
  • Acknowledged
I've got a Lenovo thinkpad and when I enter the Video app everyone looks fine except me.  I'm shown upside down.  Does anyone else have this problem?  In my display on the webcam on the computer I look fine; it's only in Bluejeans...Help!
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Alan Rozendaal

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Posted 1 year ago

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Erin Pickle, Official Rep

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Hi Alan! I've created a support case so that we can investigate further. You should receive an email shortly. 
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Sumie Uchiyama

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Hi, my colleague has the exact same issue. What is the solution?
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Radhika@BJsupport, Official Rep

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Hi Sumie,

Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.

Thank you,

Radhika Chatur
Bluejeans Support Team
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Moises Gonzalez

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I am having the same issue with a Lenovo T480s, has there been a resolution to the issue?
(Edited)
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Angga Reza Fardana

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Hi, I am using Lenovo X1 Yoga 3rd Gen and also having the same issue with the latest Bluejeans app version 2.6.536 .0 under Windows 10 Version 1803 Build 17134.165
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Sue Rathie Csinger

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I am also upside down on a Lenovo Thinkpad under Windows 10 when using BlueJeans app v2.6.786.0. Is this being worked on? Skype/etc. is normal...
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Radhika@BJsupport, Official Rep

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Hi Sue,

Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.

Thank you,

Radhika Chatur
BlueJeans Support Team
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Marc Brandenburg

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This is still not fixed. I just downloaded latest client 2.7.513.  Running Win 10 in a VMWare VDI session on a MAC.  
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Radhika@BJsupport, Official Rep

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Hi Marc,

Thank you for reporting the issue. Support case 00505643 is raised for follow up on your issue.

Thank you,

Radhika Chatur
Bluejeans Support Team
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Greg Wiley

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I'm having a similar issue with my Lenovo Yoga 910 in tent mode - the video shows me upside down.
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Radhika@BJsupport, Official Rep

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Hi Greg,

Thank you for reporting the issue. We have raised a support case 00505639 to investigate the issue further. You will receive a follow up email from support on your registered email address.

Thank you,

Radhika Chatur
Bluejeans Support Team
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Nick Search

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I just came off Bluejeans again and am having exactly the same problem - I'm upside down to all the other attendees! Funny at first but this is now the 3rd Bluejeans conf call we've had with me participating upside down and I need to fix it! Lenovo laptop etc etc - Help
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Lee Snyder, Official Rep

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Hello Nick,

The issue was fixed in our BlueJeans 2.7 application version. What method are you using to connect and what application version? (if you are using the app).

Regards,
Lee - BlueJeans Support
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Nick Search

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Hi Lee
I'm on a Virgin Media ethernet cable to the internet and I also did the Update Software option in my Bluejeans options earlier and it confirmed I have the latest version. 
Rgds nick 
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Lee Snyder, Official Rep

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Hello Nick,

I would recommend checking that the drivers are up to date for your internal webcam. Can you confirm the version number of the BlueJeans App?

Regards,
Lee - BlueJeans Support
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Nick Search

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Hi Lee
No idea how to update an internal webcam?? Where would the version number be?
Pls advise
Nick
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Lee Snyder, Official Rep

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Hello Nick,

The driver version would depend on what type of Machine you have as well as a few other factors. To check your desktop app version, please open the app and click on the menu in the top-left, then click About BlueJeans.
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Nick Search

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Aha. Its version 2.7.513.0

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Emily Brauer Gill

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I am having the same issue- help!
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Nick Search

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Hi Emily
Fraid my feedback from Bluejeans didn't help and I gave up after spending hours trying to sort. I just turn off video everytime I use it now. I think I established its an issue with Bluejeans on Lenovo laptops so I'm guessing you have one of those. Good luck and sorry I couldn't be more helpful.  
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Torin McCormack

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I'm running version 2.8.583.0 and have this issue.  Running Win10 in a VMWare environment.
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Chris Montgomery

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Hi BlueJeans. After installing the new updates from BlueJeans, I am now displayed upside down as well (and yes- Lenovo laptop like the others).  Judging by this thread, this has been a known problem for over a year! I can't get on  a BlueJeans call upside-down! Has there been any progress on this?
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Chris Montgomery

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I found a fix. In a BlueJeans call, go to Settings, then Camera, and then choose Integrated Camera.
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Nick Search

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Fraid I'm still upside down Chris...