I've got a Lenovo thinkpad and when I enter the Video app everyone looks fine except me. I'm shown upside down. Does anyone else have this problem? In my display on the webcam on the computer I look fine; it's only in Bluejeans...Help!
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80 Points
Posted 11 months ago
Erin Pickle, Official Rep
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1,004 Points
Hi, my colleague has the exact same issue. What is the solution?
Radhika@BJsupport, Official Rep
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6,026 Points
Hi Sumie,
Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.
Thank you,
Radhika Chatur
Bluejeans Support Team
Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.
Thank you,
Radhika Chatur
Bluejeans Support Team
I am having the same issue with a Lenovo T480s, has there been a resolution to the issue?
(Edited)
I am also upside down on a Lenovo Thinkpad under Windows 10 when using BlueJeans app v2.6.786.0. Is this being worked on? Skype/etc. is normal...
Radhika@BJsupport, Official Rep
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6,016 Points
Hi Sue,
Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.
Thank you,
Radhika Chatur
BlueJeans Support Team
Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.
Thank you,
Radhika Chatur
BlueJeans Support Team
This is still not fixed. I just downloaded latest client 2.7.513. Running Win 10 in a VMWare VDI session on a MAC.
Radhika@BJsupport, Official Rep
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6,016 Points
Hi Marc,
Thank you for reporting the issue. Support case 00505643 is raised for follow up on your issue.
Thank you,
Radhika Chatur
Bluejeans Support Team
Thank you for reporting the issue. Support case 00505643 is raised for follow up on your issue.
Thank you,
Radhika Chatur
Bluejeans Support Team
I'm having a similar issue with my Lenovo Yoga 910 in tent mode - the video shows me upside down.
Radhika@BJsupport, Official Rep
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6,026 Points
Hi Greg,
Thank you for reporting the issue. We have raised a support case 00505639 to investigate the issue further. You will receive a follow up email from support on your registered email address.
Thank you,
Radhika Chatur
Bluejeans Support Team
Thank you for reporting the issue. We have raised a support case 00505639 to investigate the issue further. You will receive a follow up email from support on your registered email address.
Thank you,
Radhika Chatur
Bluejeans Support Team
I just came off Bluejeans again and am having exactly the same problem - I'm upside down to all the other attendees! Funny at first but this is now the 3rd Bluejeans conf call we've had with me participating upside down and I need to fix it! Lenovo laptop etc etc - Help
Lee Snyder, Official Rep
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5,084 Points
Hello Nick,
The issue was fixed in our BlueJeans 2.7 application version. What method are you using to connect and what application version? (if you are using the app).
Regards,
Lee - BlueJeans Support
The issue was fixed in our BlueJeans 2.7 application version. What method are you using to connect and what application version? (if you are using the app).
Regards,
Lee - BlueJeans Support
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90 Points
Hi Lee
I'm on a Virgin Media ethernet cable to the internet and I also did the Update Software option in my Bluejeans options earlier and it confirmed I have the latest version.
Rgds nick
I'm on a Virgin Media ethernet cable to the internet and I also did the Update Software option in my Bluejeans options earlier and it confirmed I have the latest version.
Rgds nick
Lee Snyder, Official Rep
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5,136 Points
Hello Nick,
I would recommend checking that the drivers are up to date for your internal webcam. Can you confirm the version number of the BlueJeans App?
Regards,
Lee - BlueJeans Support
I would recommend checking that the drivers are up to date for your internal webcam. Can you confirm the version number of the BlueJeans App?
Regards,
Lee - BlueJeans Support
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90 Points
Hi Lee
No idea how to update an internal webcam?? Where would the version number be?
Pls advise
Nick
No idea how to update an internal webcam?? Where would the version number be?
Pls advise
Nick
Lee Snyder, Official Rep
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5,136 Points
Hello Nick,
The driver version would depend on what type of Machine you have as well as a few other factors. To check your desktop app version, please open the app and click on the menu in the top-left, then click About BlueJeans.
The driver version would depend on what type of Machine you have as well as a few other factors. To check your desktop app version, please open the app and click on the menu in the top-left, then click About BlueJeans.
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90 Points