Issue with Webcam showing me upside down

I've got a Lenovo thinkpad and when I enter the Video app everyone looks fine except me. I'm shown upside down. Does anyone else have this problem? In my display on the webcam on the computer I look fine; it's only in Bluejeans...Help!

Alan Rozendaal

80 Points

Posted 9 months ago

9 months ago

Erin Pickle, Official Rep

930 Points

Hi Alan! I've created a support case so that we can investigate further. You should receive an email shortly.

Comment

1 person likes this

2 months ago

Sumie Uchiyama

60 Points

Hi, my colleague has the exact same issue. What is the solution?

Comment

2018-07-02T04:40:43+00:00

Radhika@BJsupport, Official Rep

5,866 Points

Hi Sumie,

Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.

Thank you,

Radhika Chatur
Bluejeans Support Team

2018-07-12T17:46:47+00:00

Moises Gonzalez

62 Points

I am having the same issue with a Lenovo T480s, has there been a resolution to the issue?

(Edited)

1 month ago

Angga Reza Fardana

60 Points

Hi, I am using Lenovo X1 Yoga 3rd Gen and also having the same issue with the latest Bluejeans app version 2.6.536 .0 under Windows 10 Version 1803 Build 17134.165

Comment

3 weeks ago

Sue Rathie Csinger

60 Points

I am also upside down on a Lenovo Thinkpad under Windows 10 when using BlueJeans app v2.6.786.0. Is this being worked on? Skype/etc. is normal...

Comment

2018-08-02T13:49:26+00:00

Radhika@BJsupport, Official Rep

5,926 Points

Hi Sue,

Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.

Thank you,

Radhika Chatur
BlueJeans Support Team