I've got a Lenovo thinkpad and when I enter the Video app everyone looks fine except me. I'm shown upside down. Does anyone else have this problem? In my display on the webcam on the computer I look fine; it's only in Bluejeans...Help!
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80 Points
Posted 1 year ago
Erin Pickle, Official Rep
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1,026 Points
Hi, my colleague has the exact same issue. What is the solution?
Radhika@BJsupport, Official Rep
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6,026 Points
Hi Sumie,
Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.
Thank you,
Radhika Chatur
Bluejeans Support Team
Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.
Thank you,
Radhika Chatur
Bluejeans Support Team
I am having the same issue with a Lenovo T480s, has there been a resolution to the issue?
(Edited)
I am also upside down on a Lenovo Thinkpad under Windows 10 when using BlueJeans app v2.6.786.0. Is this being worked on? Skype/etc. is normal...
Radhika@BJsupport, Official Rep
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6,016 Points
Hi Sue,
Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.
Thank you,
Radhika Chatur
BlueJeans Support Team
Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.
Thank you,
Radhika Chatur
BlueJeans Support Team
This is still not fixed. I just downloaded latest client 2.7.513. Running Win 10 in a VMWare VDI session on a MAC.
Radhika@BJsupport, Official Rep
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6,016 Points
Hi Marc,
Thank you for reporting the issue. Support case 00505643 is raised for follow up on your issue.
Thank you,
Radhika Chatur
Bluejeans Support Team
Thank you for reporting the issue. Support case 00505643 is raised for follow up on your issue.
Thank you,
Radhika Chatur
Bluejeans Support Team
I'm having a similar issue with my Lenovo Yoga 910 in tent mode - the video shows me upside down.
Radhika@BJsupport, Official Rep
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6,026 Points
Hi Greg,
Thank you for reporting the issue. We have raised a support case 00505639 to investigate the issue further. You will receive a follow up email from support on your registered email address.
Thank you,
Radhika Chatur
Bluejeans Support Team
Thank you for reporting the issue. We have raised a support case 00505639 to investigate the issue further. You will receive a follow up email from support on your registered email address.
Thank you,
Radhika Chatur
Bluejeans Support Team
I just came off Bluejeans again and am having exactly the same problem - I'm upside down to all the other attendees! Funny at first but this is now the 3rd Bluejeans conf call we've had with me participating upside down and I need to fix it! Lenovo laptop etc etc - Help
Lee Snyder, Official Rep
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5,084 Points
Hello Nick,
The issue was fixed in our BlueJeans 2.7 application version. What method are you using to connect and what application version? (if you are using the app).
Regards,
Lee - BlueJeans Support
The issue was fixed in our BlueJeans 2.7 application version. What method are you using to connect and what application version? (if you are using the app).
Regards,
Lee - BlueJeans Support
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110 Points
Hi Lee
I'm on a Virgin Media ethernet cable to the internet and I also did the Update Software option in my Bluejeans options earlier and it confirmed I have the latest version.
Rgds nick
I'm on a Virgin Media ethernet cable to the internet and I also did the Update Software option in my Bluejeans options earlier and it confirmed I have the latest version.
Rgds nick
Lee Snyder, Official Rep
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5,556 Points
Hello Nick,
I would recommend checking that the drivers are up to date for your internal webcam. Can you confirm the version number of the BlueJeans App?
Regards,
Lee - BlueJeans Support
I would recommend checking that the drivers are up to date for your internal webcam. Can you confirm the version number of the BlueJeans App?
Regards,
Lee - BlueJeans Support
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110 Points
Hi Lee
No idea how to update an internal webcam?? Where would the version number be?
Pls advise
Nick
No idea how to update an internal webcam?? Where would the version number be?
Pls advise
Nick
Lee Snyder, Official Rep
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5,556 Points
Hello Nick,
The driver version would depend on what type of Machine you have as well as a few other factors. To check your desktop app version, please open the app and click on the menu in the top-left, then click About BlueJeans.
The driver version would depend on what type of Machine you have as well as a few other factors. To check your desktop app version, please open the app and click on the menu in the top-left, then click About BlueJeans.
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110 Points
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110 Points
Hi BlueJeans. After installing the new updates from BlueJeans, I am now displayed upside down as well (and yes- Lenovo laptop like the others). Judging by this thread, this has been a known problem for over a year! I can't get on a BlueJeans call upside-down! Has there been any progress on this?
I found a fix. In a BlueJeans call, go to Settings, then Camera, and then choose Integrated Camera.
With integrated camera, it is OK. If you have an external camera plugged in, ad when you choose to use it, the video is upside down. When your laptop into a KVM and shared with 2 monitors, external camera is the best options for efficiency. Mine is LifeCam VX3000 and still have this issue (upside down image).
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110 Points
I have a LifeCam VX3000 on Win 7 Lenevo ThinkPad, I have all the drivers installed. My video looks fine on Cisco Jabber and any other video app, except for Bluejeans where I am upside down.
Is there a fix for this, Bluejeans? I am on version 2.8.632.0.
Is there a fix for this, Bluejeans? I am on version 2.8.632.0.
Radhika@BJsupport, Official Rep
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6,386 Points
Hi Arul,
Thank you for reporting the issue. Kindly upload your app logs as per the instructions give in solution article https://support.bluejeans.com/knowledge/bluejeans-app-upload-logs. One of our support engineer with reach out to you with troubleshooting steps.
Thank you,
Radhika Chatur
BlueJeans Support Team
Thank you for reporting the issue. Kindly upload your app logs as per the instructions give in solution article https://support.bluejeans.com/knowledge/bluejeans-app-upload-logs. One of our support engineer with reach out to you with troubleshooting steps.
Thank you,
Radhika Chatur
BlueJeans Support Team