Issue with Webcam showing me upside down

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  • Question
  • Updated 3 weeks ago
  • Acknowledged
I've got a Lenovo thinkpad and when I enter the Video app everyone looks fine except me.  I'm shown upside down.  Does anyone else have this problem?  In my display on the webcam on the computer I look fine; it's only in Bluejeans...Help!
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Alan Rozendaal

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Posted 9 months ago

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Erin Pickle, Official Rep

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Hi Alan! I've created a support case so that we can investigate further. You should receive an email shortly. 
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Sumie Uchiyama

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Hi, my colleague has the exact same issue. What is the solution?
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Radhika@BJsupport, Official Rep

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Hi Sumie,

Thank you for reporting the issue.Support case 476811 is raised in order to investigate the issue.You will be contacted by our support team.

Thank you,

Radhika Chatur
Bluejeans Support Team
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Moises Gonzalez

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I am having the same issue with a Lenovo T480s, has there been a resolution to the issue?
(Edited)
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Angga Reza Fardana

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Hi, I am using Lenovo X1 Yoga 3rd Gen and also having the same issue with the latest Bluejeans app version 2.6.536 .0 under Windows 10 Version 1803 Build 17134.165
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Sue Rathie Csinger

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I am also upside down on a Lenovo Thinkpad under Windows 10 when using BlueJeans app v2.6.786.0. Is this being worked on? Skype/etc. is normal...
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Radhika@BJsupport, Official Rep

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Hi Sue,

Thank you for posting the issue. It is a known issue with Bluejeans app v2.6 in specific machine models. It should get fixed in our next version release which is coming in early august. We have created support case 00490188 to follow up with you in this regard.

Thank you,

Radhika Chatur
BlueJeans Support Team