Is there a fps limit when sharing content?

  • 1
  • Problem
  • Updated 1 year ago
Many of my users were complaining about choppy video that is being played through a shared browser (not through Bluejeans video upload feature).  After looking at command center, I think we are limited to just 5 fps for the content stream.  None of my company's meetings have been able to exceed that number.  Has anyone else seen this issue?     
Photo of John Avellar

John Avellar

  • 100 Points 100 badge 2x thumb
  • concerned

Posted 2 years ago

  • 1
Photo of Scott Schramm

Scott Schramm

  • 638 Points 500 badge 2x thumb

Typically content sharing should be around 15fps but some systems like the Polycom Group series can support up to 60fps. BlueJeans should be able to support at least 15fps but I don't see anything listed in their specs:

Photo of Todd Page

Todd Page

  • 70 Points
The content quality depends on the call speed.  The Max call speed for SIP is 1472 KBPS and for H.323 is 1600 KBPS.   From my Polycom Group Series or Debut I see content coming in with either BFCP/H.239 at 720P/30 FPS.    If you instead dial in with a 1MB call, the content comes in at 720P/15 FPS.

Based on this testing, I recommend dialing in with the max call speed allowed by BJ.
Photo of Lee Snyder

Lee Snyder, Official Rep

  • 5,576 Points 5k badge 2x thumb
Hello John,

We do have an awesome article on how to identify and correct call quality measurements. This article shows you what you should be calling in at and what is needed to achieve HD video.
Please do not hesitate to reach out if you have any additional questions or concerns!

Lee - BlueJeans Support