ipad pro

  • 2
  • Problem
  • Updated 5 days ago
New iPad Pro (Nov 2018 release), when attempting to join a BlueJeans video conference via mobile app, the iPad Pro will receive a message stating video disabled in multitasking mode.  The iPad Pro is able to view video from the video conference but others will not be able to see the iPad Pro, only audio.  Trying on the previous model works perfectly fine.  Two brand new iPad Pros (Nov 2018) were tested with the same results.
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James Chan

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Posted 2 weeks ago

  • 2
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Nicolas Drapier

  • 62 Points
Same issue. I tried everything to solve this (kill app, reboot, reinstall, ...)... no result.
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Lee Snyder, Official Rep

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Hello James and Nicolas,

We are currently investigating this issue with our product development team. I will make sure to post any updates I have here as the investigation proceeds.

Regards,
Lee - BlueJeans Support
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Jack Moore

  • 60 Points
Hi Everyone - Wanted to follow-up here and see if there were any updates? Really annoying bug :(  Thanks!
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Radhika@BJsupport, Official Rep

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Hi Jack,

Thank you for the follow up. We are expecting a hot fix for this issue in this week. Kindly stay tuned.

Thank you,

Radhika Chatur
BlueJeans Support Team