Integrate phone with web client

  • 4
  • Idea
  • Updated 5 years ago
  • Not Planned

We often have people that dial in to the audio conference on their phone and then also join using the web browser link; thereby taking up 2 connections and also creating an echo more often than not.  I would like to see some sort of "audio pin" that can be used in these cases and entered on the phone to basically "know" that this is the same person. This would be a VERY nice feature for us.

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Heather Potter, Champion

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Posted 5 years ago

  • 4
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Community Team, Community Admin

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Heather - Thank you for sharing your idea!

We find that companies that have previously used other audio conferencing solution which required a dial back number run into this issue. With Blue Jeans it is just one solution and VOIP which in the long run reduces confusion, but that comes with education on the product and shifting cultural mindset.

A feature would definitely help with this so:

We will share this idea/solution with our product team and get back to you on this thread. 

Stay tuned...
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Tedd Fox, Official Rep

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To add to this: we are always making the join experience better and better.
Currently:
  • - user taps a meeting link
  • - user will go to mobile page for the meeting
  • ----- user has choice of joining by phone or joining by app

Usually they choose with app (this takes care of the audio and video piece at the same time)

By putting the Blue Jeans meeting link at the top of an invite, the user does not really dial in first.  

Of course we are always trying to improve this flow...

Hope this helps.

@teddfox

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Heather Potter, Champion

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Yes, that makes sense to most people, however, those that are used to dialing into a conference bridge think that you must do that.  It's not just our staff, it's more often our clients joining.  We have trained our staff but you can't train others.  I wish the email was customizable too so that we could actually rephrase it to point this out.  Thanks!
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Tedd Fox, Official Rep

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We are always trying to improve this process for the end user.  One of my main missions for mobile clients is to try and solve the pain points like this. The only issue is, that one use case does not equal everyone, so we try to find the best common solution.  Look for more #AWESOME changes in these types of areas throughout the year.  It is a prime directive for us. 

As far as the email customization, we have added this question to the product team that runs that aspect :-)


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Tom Griner, Audio Specialist

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One thing with meeting PINs is that people tend to share them.  So if we tried to assign a unique PIN to each user to keep track if they were joining by phone and another device we could mistakenly associate other participants that got the same PIN from a forwarded email or chat.  So, we hope to come up with some better way to know that two meeting entries are from the same user.  Having a way to figure out that both devices are in the same room and so to automatically use audio only from one of them is something we have been discussing as a future improvement.  In the mean time, participants need to make sure to turn off microphone and speakers on their other device when they join by phone too.

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Heather Potter, Champion

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Thanks, Tom.  Each participant that joins a GoToMeeting (for example) is given an individual audio pin linking them with their web based session so that when they speak on the phone, it shows who they are next to the name.  People often don't "share" things such as PINS or passwords so I don't think this would be a major problem.  I would expect something similar to GoToMeeting would be an easy alternative solution to what you have today.

Also, as a side note, some of your up and coming competitors are perusing your community here and emailing separately to tout that they have this feature built in their initial version of their product.  Just thought you might want to have a heads up on that.  :-)

Again, this was just a suggestion and place I felt I could share this as it is definitely something our employees are struggling with.  (and, of course, we do train our employees to make sure to turn off the mic and speakers when joining by phone.. it is the clients we are using the platform with that we cannot train nor have control over)

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Rich S

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Agreed! I think this could also be handled on the join page in the mute audio/video section with a warning to "Mute audio before joing if connected over phone" warning or message.