We often have people that dial in to the audio conference on their phone and then also join using the web browser link; thereby taking up 2 connections and also creating an echo more often than not. I would like to see some sort of "audio pin" that can be used in these cases and entered on the phone to basically "know" that this is the same person. This would be a VERY nice feature for us.
We find that companies that have previously used other audio conferencing solution which required a dial back number run into this issue. With Blue Jeans it is just one solution and VOIP which in the long run reduces confusion, but that comes with education on the product and shifting cultural mindset.
A feature would definitely help with this so:
We will share this idea/solution with our product team and get back to you on this thread.
- - user taps a meeting link
- - user will go to mobile page for the meeting
- ----- user has choice of joining by phone or joining by app
Usually they choose with app (this takes care of the audio and video piece at the same time)
By putting the Blue Jeans meeting link at the top of an invite, the user does not really dial in first.
Of course we are always trying to improve this flow...
Hope this helps.
One thing with meeting PINs is that people tend to share them. So if we tried to assign a unique PIN to each user to keep track if they were joining by phone and another device we could mistakenly associate other participants that got the same PIN from a forwarded email or chat. So, we hope to come up with some better way to know that two meeting entries are from the same user. Having a way to figure out that both devices are in the same room and so to automatically use audio only from one of them is something we have been discussing as a future improvement. In the mean time, participants need to make sure to turn off microphone and speakers on their other device when they join by phone too.
Thanks, Tom. Each participant that joins a GoToMeeting (for example) is given an individual audio pin linking them with their web based session so that when they speak on the phone, it shows who they are next to the name. People often don't "share" things such as PINS or passwords so I don't think this would be a major problem. I would expect something similar to GoToMeeting would be an easy alternative solution to what you have today.
Also, as a side note, some of your up and coming competitors are perusing your community here and emailing separately to tout that they have this feature built in their initial version of their product. Just thought you might want to have a heads up on that. :-)
Again, this was just a suggestion and place I felt I could share this as it is definitely something our employees are struggling with. (and, of course, we do train our employees to make sure to turn off the mic and speakers when joining by phone.. it is the clients we are using the platform with that we cannot train nor have control over)