Installing Plugin

  • 1
  • Problem
  • Updated 3 years ago
I have not used Bluejeans on this computer, yet. When I try to join a meeting it tells me that I need to install a plugin to enable video and sound. I get through the first two steps of downloading and clicking run. However, when it comes to the third step of clicking allow, the box never comes up. Therefore, I am unable to click allow and finish downloading the plugin. Is there a way of fixing this?
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Shanda Cooley

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Posted 3 years ago

  • 1
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Radhika@BJsupport, Official Rep

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Hi Shanda,

If you are referring to activating/unblocking bluejeans plugin post plugin installation then please refer following article with solutions

Google and Mozilla disable third party plugins by default

If issue still persist, please provide screen shot of page where you unable to proceed next.