Incoming call interruption during live video conference. Help.

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  • Updated 3 years ago
Incoming call interruption during live video conference. Help. We have having a technical issue on our calls where someone attempts to dial-in (not associated with the meeting) and interrupts the call. It just happened on a video conference 7 times . How do I get technical support to respond to this issue?


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Posted 3 years ago

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Photo of Ben Hutchison

Ben Hutchison, Official Rep

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To prevent anyone new from joining your meeting, you can use the Lock Meeting feature.
  1. Join the meeting in your browser as the moderator (by signing in or entering the moderator passcode).
  2. In the right sidebar, click the Participants button.
  3. At the bottom of the panel that appears, click the Moderator Controls button (underneath Unmute All).
  4. Click the Lock Meeting toggle.

Now no one will be able to join this meeting until you disable the Lock Meeting feature.


If you want to prevent unauthorized people from joining by guessing your meeting ID in the future, you can add a participant passcode to your personal or scheduled meetings.
Photo of Craig Ernst

Craig Ernst, Champion

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My first question is if it's actually someone joining the Blue Jeans meeting itself or are you on a videoconferencing system that can handle multipoint calls? If you're system can act as an MCU and handle multipoint calls someone else could be calling your actual conferencing system directly, too, so locking the Blue Jeans meeting won't have any effect.

If your videoconferencing systems are on public IP addresses there has been a huge spike in rogue calls. Typically they don't finishing connecting, or drop after a few seconds, but they will come in constantly and make all the fun sounds a new call coming in will do.

If that's not the case then do as instructed above. If you have a meeting ID you can email or call Blue Jeans support and have them help analyze what's going on. Go to the Blue Jeans website and click on Support -> Contact Support. Very helpful team.
Photo of Joseph Ng

Joseph Ng

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Agreed with Craig's point.

If your VC will not expect any incoming call, you can simply avoid using the public static IP address.  Otherwise, suggest you create the whitelist on your incoming H323/SIP traffic for your public IP address of this VC.