How to use two hash symbols for one-click calling via an iPhone?

  • 1
  • Question
  • Updated 7 months ago
I want to include a mobile-phone-friendly link for people calling into my BlueJeans meeting. Unfortunately, iOS won't interpret a number with two hash symbols as a phone number. Ex:
  • Does not work: 4087407256,111111111##
  • Works: 4087407256,111111111#
The latter number works, but requires meeting participants to enter another # manually. Does anyone have a workaround? Perhaps an alternate to the # that does the same thing?
Photo of Jeff French

Jeff French

  • 90 Points 75 badge 2x thumb

Posted 7 months ago

  • 1
Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,252 Points 5k badge 2x thumb
Hi Jeff,

Thank you for posting your query. Please try 4087407256,,#111111111# and let us know if its working for you.
For meetings with participant passcode please use format 4087407256,,<meetingID>#,<passcode>#
In case the format doesn't work for you then kindly share your iPhone model and iOS version.

Thank you,

Radhika Chatur
BlueJeans Support Team
Photo of Jeff French

Jeff French

  • 90 Points 75 badge 2x thumb
Thanks for the reply, Radhika. For this example:

4087407256,,#111111111#

only the phone number (4087407256) part is linked. I'm using an iPhone 8, iOS version 11.2.6.

     Jeff
Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,222 Points 5k badge 2x thumb
Hi Jeff,

Please try with country code i.e +1 .  +14087407256,,#111111111# . Are you using copy paste to enter this string while making call?

Thank you,

Radhika Chatur
Photo of Jeff French

Jeff French

  • 90 Points 75 badge 2x thumb
I copied from your example to my email, but with the same result. Here is what I see in the Mail app:

Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

  • 6,222 Points 5k badge 2x thumb
Hi Jeff,

Upon checking we found that your meeting ID has participant passcode. So kindly use string +1 (408) 740-7256,,111111111#<participant-passcode# to connect the meeting. 

Thank you,

Radhika Chatur