How to remove the overlay/icons when using a Tandberg edge 95

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I am using a Tandberg edge 95 to connect to the BlueJean network. The connect and the image are great, however they have a overlay/icon that we can not remove. On the host site the overlay is removed via the control panels *6. This does not seem to work on our VCU.

Is this based on a DTMF system?
Can this be deactivated by Bluejeans?

Thanks,

Phil
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Phil Hodge

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Posted 4 years ago

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Tom Strand, Champion

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Hi Phil,

According to this KnowledgeBase article, Star-6 should work from the Tandberg's remote.There doesn't seem to be a way to remove the overlay if controlling from a browser.

http://bluejeans.force.com/KnowledgeSearch/articles/Knowledge_Base/Use-key-to-access-BJN-meeting-control-menu/p
Thanks for pointing back to the knowledgebase Tom! Our goal is to eventually pull all of those articles over to The BJN Community. 

@Phil did you try Tom's suggestion out? 
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Phil Hodge

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Hi Tom, Brittany 

Thank you for getting back to me on this. We will give this a go. 

We have multiple VCU's running multiple stream from our rack so the remote solution is not the best best option, but I will give it a go and let you know how we get on.

Thanks,

Phil