Having Latency Issues with Bluejeans with McAfee Web gateway Proxy

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  • Problem
  • Updated 3 years ago
Hi Everyone,
We are having issues in sharing the desktop screen or content or any presentations ppt over a conference.  Our company network uses a McAfee Webgateway Proxy to filter all the outgoing traffic on port 80- and 443.    

We could see at least 30 sec to 1 min delay while sharing the data on the conference once we join to the meeting,  and some times the meetings gets disconnected automatically and try to reconnect again.

BTW, we have opened all the required ports using IP any towards bluejeans 6 IP ranges.

Could you please check if this solution works well with the corporate proxy, so we can furhter check on this issue ?


Thanks,
Ranjith Asam
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Ranjith Asam

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Posted 3 years ago

  • 1
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Radhika@BJsupport, Official Rep

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Thank you Ranjith for reporting this issue. We are creating support case to work with you in this regard. We will need BlueJeans browser plugin logs and browser console logs to investigate further. You will be receiving email from support shortly.

Thank you,