h.264 for better performance on laptops?

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  • Updated 4 months ago
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I'm trying to see if there's any way to improve video quality on the Macbook Air.  Specifically, the sending video resolution is below 720p.  

I'm just guessing here, but I think using H.264 would use less CPU than using the VP8 codec, and would allow the quality to go higher?  We haven't had any issues with the MacBook Pro.  We've seen similar limitations with Google Hangouts.
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Neal Pitts

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Posted 4 years ago

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Neal - We are working on finding an answer for you, #staytuned
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Philip - Lead Engineer, Customer Success Team

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Hi Neal,

We have a release coming up tentatively towards the end of this month that will assist with Mac Book Air performance.

Stay tuned

Thanks and have a great weekend
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Has this happened yet?
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Lee Snyder, Official Rep

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Hello Don,

We cap the MacBook Air's resolution to 480p in our BlueJeans program due to processor speed issues we noticed with the device, causing overheating issues.

We do this to make sure the endpoints can still connect to the meeting and not permanently damage the device.

Lee - BlueJeans Support
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Wendy Hart

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So would an older MacBook not have this cap? (Circa 2011) I have a 2 year old MacBook air that I had planned to use for my Bluejean on camera FB live meetings, but I could also use my older MacBook. Thoughts?
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Lee Snyder, Official Rep

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Hello Wendy,

If the device is not an air device, it may not have the cap on it. The best way to find out is to test. I know with some of the older MacBooks they will not upgrade to the OSX that requires the BlueJeans App as well as be able to upgrade to the most recent version of Chrome, so there could be possible quality issues that arise.

The BlueJeans App is supported on Mac OS X 10.9 and above so if you are on that and above you will be able to install the app. We have a demo room that is available 24 hours a day, you can join from our main page (https://www.bluejeans.com/), just look for the "Demo" button and click on it.

Lee - BlueJeans Support