Google Chrome Update 11/20/14: NPAPI based plugin Chrome 39: Attention MAC Users

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  • Updated 4 years ago
FOLLOW THIS THREAD FOR UPDATES ON FIX THIS WEEKEND:

Attention Mac users using Chrome: If you recently upgraded to Chrome version to 39 or above, they will need to use Firefox or Safari as a substitute. Our engineering team is working on a fix ASAP.

The Bluejeans browser plugin is an NPAPI based plugin and Google Chrome has officially stopped supporting NPAPI plugins on:
  • MAC platforms from version 39 onwards.
  • Linux platforms from version 35 onwards.
​This means the Blue Jeans browser plugin will not work with Chrome v39 & above on MAC and Chrome v35.  User will see the following window re-appear, even after installing the Plugin. In order to join a meeting over browser plugin on these platforms, user will need to either use Firefox or Safari on MAC.  

Blue Jeans will provide a plugin update for MACs to support chrome (v39 and above), no later than November 30, 2014.  

 User-added image

 You can follow the discussion on the Google support forum for more information: 
https://groups.google.com/a/chromium.org/forum/#!topic/chromium-dev/xEbgvWE7wMk
http://googlechromereleases.blogspot.com/2014/11/stable-channel-update_18.html

Note: Users on Windows are not affected.
Related Thread: https://community.bluejeans.com/bluejeans/topics/npapi-browser-plugin?utm_source=notification&ut...
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Community Team, Community Admin

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Posted 4 years ago

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Nick Cunningham

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Community Team, Community Admin

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Thank you Nick for sharing that backup!

As of 53 seconds ago (1 second after you posted) our amazing engineering team RESOLVED this issue. 

Very proud of our engineering speed here at Blue Jeans! Any users using Mac and chrome 39 WILL NOT face issues. 

Thanks for your patience.
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Nick Cunningham

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So is that update live if users update now?
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Community Team, Community Admin

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Correct Nick. Feel free to test it out and let us know if that is different, but engineers tested the new plugin across all situations. 
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Matthew McCullough

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I'm on Chrome 39 x64 edition on Mac OSX Yosemite and I can't get it to function.  I'm having to fall back to Safari to get Bluejeans to work.  Chrome 39 keeps asking me to install the plugin, but never seems to recognize it.
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Karen Huffman, Champion

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When will the knowledgebase articles be updated to reflect the OS and Browser versions supported: The knowledgebase articles have not yet been updated... http://bluejeans.com/support/knowledgebase?
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Mike Kerr, Official Rep

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Hi Karen, thanks for your post. What Knowledge Base title(s) are you seeing that need to be updated?
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Karen Huffman, Champion

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Sorry about that... I searched "Linux" and these three articles appeared:

52% Browser Access technical requirements
45% Browser Plugin will not work on certain
        Chrome versions on Linux

The articles do not indicate Linux / Mac OS and do not indicate Chrome 32-bit vs. 64-bit. There still seems to be discrepancies between Mac OS and Chrome flavors on OS. 
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Perry Krug

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Seems like this has popped up again on Chrome Version 42.0.2311.90 (64-bit).  Is it a known issue?
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Nick Cunningham

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In Chrome 42.x or greater, np-api plug-ins are disabled by default in Chrome.  You can either forcibly enable it until the feature is removed(chrome://flags/#enable-npapi) or move to a different browser.  There is also a BlueJeans native app for Windows and OS X coming.

Info about npapi deprecation here: https://www.chromium.org/developers/npapi-deprecation