Frozen Blue Jeans App on MacBook Pro

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
I use Blue Jeans on my Mac and it's not responding all all. It's been stuck on "loading" for days and I am unable to quite the app or restart my computer because of it. Please advise. Thanks!
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Lindsay Bierbrauer

  • 70 Points

Posted 6 months ago

  • 1
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Mark Strassman

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Official Response
Hi Lindsay. I'm so sorry that the BlueJeans app is causing you issues. You will need to "Force Quit" the app to do this, follow the following steps: 
  1. Choose Force Quit from the Apple () menu, or press Command-Option-Esc.
    This is similar to pressing Control-Alt-Delete on a PC.
  2. Select the app in the Force Quit window, then click Force Quit.
After this, BlueJeans should launch normally.