Following attachment of second PC screen can no longer hear audio in browser application

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  • Updated 4 years ago
I often join BlueJeans conferences initiated by a major client.  When I am at my office PC, I have to use the program via a browser on my physical desktop rather than through my office environment's virtual desktop (which disables audio).  I usually plugged earphones into the PC CPU box, and it worked fine.  However, I recently installed a second video screen on my PC.  Now I can no longer hear the audio in this way and need to also dial in by phone and mute the PC speaker to do a video conference.  Is this because of a resource drain on the PC, or is there some setting that the new video screen somehow interfered with?  Is it that I am using an outdated plug-in?  Any advice would be welcome, although I can live with the work-around if necessary.  Thank you for your help.
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Helen E. Disenhaus

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Posted 4 years ago

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Craig Ernst, Champion

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The first place I would check is the settings for devices within Blue Jeans in your browser when you're in a meeting. There is a gear looking icon in the lower right for settings. Make sure you have your headphones chosen as the audio output device.

You can go into a test call with jean:
https://bluejeans.com/111

If that doesn't seem to help you may need to change the audio playback device that's being used for communications or audio in general within Windows. If you right-click on the speaker icon in the lower left of the system tray in windows and select Playback devices, you may see several devices listed. Depending on the monitor and it's connection, if it's digitally connected with HDMI or DisplayPort cables, it may be routing audio to that new monitor now instead. You can right-click on the desired output device and set as default for audio and for communications. Once you unplug the headphones it should default back to your previous audio device.

You can also work with support from Blue Jeans and share your screen and they might be able to walk you through that as well to make sure that's the issue.
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Helen E. Disenhaus

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Thank you for the prompt reply.  There is a Displayport adapter involved.  I will try your suggestions.  Thanks for the link for making a test call.
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Craig Ernst, Champion

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No problem. Reply back with what solves your problem ultimately. Good luck!
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Helen E. Disenhaus

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I think the test call fixed it.  There was some muting going on, although not apparent on the screen.  I don't know if it related to the new screen, an interface issue with the webcam and the headphones, or what, but I did make both the bird and my test words audible.  If the problem comes up again in a real call, I'll know what to try.  Thank you.