Edit single meeting from a series

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  • Problem
  • Updated 3 months ago
  • In Progress
Hi. How can one edit just a single meeting from a series of meetings that he has created? It seems that editing one occurrence changes the entire chain of meetings which is not what we want to. Thanks.
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Andrei

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Posted 2 years ago

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Christa Meer

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Hi Andrei

I ran into that issue about a year ago as well.  I also had Outlook in the mix because I was creating the series from the Outlook plugin.   I would go and edit a single instance of the series, but then users started to report some MS errors when they went to join the meetings.   I then tried to create them from my account on BlueJeans but could not manage or edit a single instance.  This is an excellent question that I hope BlueJeans reviews.   Keep us posted if you find a resolution!!

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Andrei

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Sure Christa. Will do! :) I hope the BJ support will answer this.
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Ashwin BJN Support, Official Rep

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Hi Andrei,

This is Ashwin from BlueJeans support team. Currently, this behavior is as per the design i.e., you will not be able to edit a single meeting from a series when scheduled from web account. Our engineering team is aware of this and are working on a fix.

The workaround for this would be scheduling a recurrence from Outlook. When you do so, you will have a an ability to edit or delete a single meeting.
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Alex Bishop

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Hi Team,

is this now fixed?

Thanks,
Alex
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Lee Snyder, Official Rep

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Hello Alex,

The ability to edit single occurrences in a meeting series is not supported. The current methods would be to cancel the meeting you wish to edit and schedule a one-time meeting or scheduling in Outlook allows you to edit one meeting in a series.

The "fix" that Ashwin was referring to is a feature request with the development team to enhance the scheduling abilities on the web. Once this feature is implemented we will definitely update the thread here.

Regards,
Lee - BlueJeans Support
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Cindy Diakow

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That's very inconvenient since the new meeting is assigned a NEW number, which causes confusion of a different number in a repetitive meeting series with regular call-in. 
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Amy Hersman

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I don't know if what I'm currently seeing is an "enhancement".

On a recurring meeting that is on the calendar for today (this week) it gives me choice of CANCEL MEETING or CANCEL SERIES - but in future weeks it only allows me to CANCEL SERIES.

The inability to individually shift specific instances is a huge problem - why have recurring meetings if they are unalterable. 

Is there a workaround (other than separate meetings)? 
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Lee Snyder, Official Rep

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Hello Amy,

The current workaround would be to use our Outlook add-in as it allows the ability to edit single occurrences. The other option would be to wait until the meeting you wish to edit is the next in the series so you can cancel and schedule a one-time meeting.

The development team is aware of this request and are working to make BlueJeans better. It is a limitation currently with our recurring meetings and we hope to enhance that soon!

Regards,
Lee - BlueJeans Support
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Amy Hersman

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Thanks Lee - unfortunately we don't use Outlook. 
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Brownell Video 3

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I'd love to see this become a capability. Yes, creating a stand alone meeting is an answer, however doing so means you lose the meeting id associated with the recurring meetings. I realize this an insignificant issue if you are clicking on a link within an appointment but many of our users actually join without using a link & type in the meeting ID. For them, having a set id for a set meeting is extremely helpful.