Does Blue Jeans support IE 64 bit?

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  • Updated 4 years ago
  • Answered
browser access technical requirements - Internet Explorer Bit 
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Katie

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Posted 5 years ago

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Community Team, Community Admin

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Hi Katie. As of today we do not support IE 64 bit. 32 works great though! Here are more specifics around our browser requirements: 

Supported Hardware and Software requirements to use Blue Jeans Browser Access:
  • Operating System:
    • Windows: Windows 8, Windows 7 SP1 and above, Windows Vista SP2 and above, Windows XP SP3
    • Mac: OS X 10.6 and above
    • Linux: Supported flavors below-
      • 64-bit versions of Red Hat Enterprise Linux 6 and above,
      • Fedora 12 and above, and
      • 64-bit Ubuntu (12.04 LTS and above). 
    • [Note: Virtual environment setups like Citrix XenApp etc. are NOT supported]
  • Browsers:
    • Mozilla Firefox 13.0 and above
    • Google Chrome 10.0 and above
    • Apple Safari 5.0 and above (OS X only)
    • Microsoft Internet Explorer 8 and above
    • [Note: 64-bit Web Browsers are currently NOT supported]
  • Cameras: 
    • Almost all native (integrated) webcams are compatible. External cameras that have been tested include:
      • Logitech C100, C120, C310
      • Microsoft LifeCam HD-3000 and HD-6000
      • Freetalk-HD
    • The Blue Jeans browser option currently does NOT support cameras that are connected to a PCI capture card, such as an Osprey 260e or BlackMagic Intensity Pro.
    • Cameras via firewire or network connection are NOT supported at the moment. 
  • Other requirements:
    • Tested Processors:
      • Windows: Intel i3/ i5/ i7, Core2Duo, Atom (lower-end CPU types will result in poor meeting quality)
      • Mac: iMac, MacBook, MacbookPro
    • RAM: minimum 1GB
    • Memory: At-least 50MB of free space available on hard disk
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Community Team, Community Admin

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Quick update and great news: 32 and 64-bit Web Browsers on Windows are supported! (7/25/14)
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Community Team, Community Admin

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Fully updated browser requirements as of 7/25/2014:

Supported Hardware and Software requirements to use Blue Jeans Browser Access:
  • Operating System:
    • Windows: Windows 8, Windows 7 SP1 and above, Windows Vista SP2 and above, Windows XP SP3
    • Mac: OS X 10.6 and above
    • Linux: Supported flavors below-
      • 64-bit versions of Red Hat Enterprise Linux 6 and above,
      • Fedora 12 and above, and
      • 64-bit Ubuntu (12.04 LTS and above). 
      • [Note: Only 64 bit version on Linux is currently supported] 
    • [Note: Virtual environment setups like Citrix XenApp etc. are NOT supported]
  • Browsers:
    • Mozilla Firefox 13.0 and above
    • Google Chrome 10.0 and above
    • Apple Safari 5.0 and above (OS X only)
    • Microsoft Internet Explorer 8 and above
    • [Note: 32 and 64-bit Web Browsers on windows are supported]
  • Cameras: 
    • Almost all native (integrated) webcams are compatible. External cameras that have been tested include:
      • Logitech C100, C120, C310
      • Microsoft LifeCam HD-3000 and HD-6000
      • Freetalk-HD
    • The Blue Jeans browser option currently does NOT support cameras that are connected to a PCI capture card, such as an Osprey 260e or BlackMagic Intensity Pro.
    • Cameras via firewire or network connection are NOT supported at the moment. 
  • Other requirements:
    • Tested Processors:
      • Windows: Intel i3/ i5/ i7, Core2Duo, Atom (lower-end CPU types will result in poor meeting quality)
      • Mac: iMac, MacBook, MacbookPro
    • RAM: minimum 1GB
    • Memory: At-least 50MB of free space available on hard disk
    • Adobe Flash Player (For video upload and playback)
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Margaret Leber

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Chrome x64 is *not*supported. Or it's broken. 
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Philip - Lead Engineer, Customer Success Team

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Hi Margaret,

Chrome x64 is on our dev teams radar.  Please stay tuned on a supported date for this feature.  I will also add you to the feature tracker request.

Thank you
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Bryan McGillis

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Any update/ETA on when Chrom x64 will be supported? This is a huge pain for our team.
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Philip - Lead Engineer, Customer Success Team

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Hi Bryan,

This is currently on schedule for end of Nov timeframe support.

Stay Tuned for more details as we get closer to the end of this month.
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Peter Zunitch

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How does one install the plugin for 64-bit? It seems to want to install the 32-bit plugin, which of course does not show up in the 64-bit browser.
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Philip - Lead Engineer, Customer Success Team

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Hi Peter,

I use Chrome on my Mac which auto updated the browser to 64-bit support.  I then joined my BlueJeans meeting which will use the 64-bit version.  Its auto for which version it will use based on the browser version that connects ( 64-bit and 32-bit).  What browser are you using ?

Let me know and we can go from there.

Here is the version of chrome I am using

Version 39.0.2171.95 (64-bit)







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Peter Zunitch

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To answer your question, I tried it with both Firefox 64-bit and Nightly (a FF-64bit developer fork), both on a PC. However I think something else is going on.

So here's what I think is happening:
I have an old version (v4) of FF-32bit installed at the same time as the 64 bit versions (I need the old one because it's compatible with a system we use at my job). I am able to keep them separate and run them simultaneously even, by assigning them different FF profiles and using the "-no-remote" switch in the shortcut. The old version is using a renamed profile, and the 64bit is using "default" (with the profile folder in the default install location)

When I run the installer, it seems to detect and install into the 32 bit version, and then thinks all is good, so it stops looking for FF applications. It never finds the 64-bit browser.

I've also tried manually copying the plugin from the 32 bit plugins folder to the 64 bit plugins folder but that doesn't work.

I'm probably a rare case with two versions of the same browser installed, but it would be great to get this working. Obviously the old version of FF is no longer good for general browsing. Half the pages no longer work correctly.

Cheers!