Does BlueJeans have connectivity issues In the UAE?

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  • Updated 3 months ago
Does BlueJeans have connectivity issues In the UAE? Are there any any connectivity issues when doing a video conference from UAE to other coountries as well as within the country?
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Hufazia G

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Posted 3 months ago

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Lee Snyder, Official Rep

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Hello Hufazia,

BlueJeans is aware of some connectivity issues with users in the UAE. Please see our official response below:

It has been brought to our attention that users in UAE are experiencing poor quality when connecting to BlueJeans meetings. On further investigation of these reports, we narrowed down the performance issues to a particular ISP (Emirates/Etisalat).It is our understanding that there are legal hurdles in UAE over VOIP applications. The ISP has marked BlueJeans in VOIP filter list, due to which our users are seeing degraded performance in meetings.
In order to overcome the poor experience, we would suggest our users to use an alternate ISP or work with Emirates/Etisalat to unblock their traffic. Please do let us know if you have any additional questions.

Please let me know if you have any questions.

Lee - BlueJeans Support