Dialing in to Polycom system

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  • Updated 3 years ago
Hello, I am new to the bluejeans community and am trying out bluejeans to see if it would be a feasible option for what I need. I am a resident physician doing some medical work away from my home hospital. I do have educational conferences on a daily basis. I now use a chromebook for my everyday work and have not been able to connect to our hospital polycom systems because as far as I have been able to tell polycom does not have a feasable option for chromebook users. I am therefore trying to dial into our every day conference using a separate system and that is how I ended up with bluejeans. I am stuck at trying to figure out how I can connect directly to the conference without a user on the opposite end connecting to the bluejeans system. So essentially, can I dial directly into a polycom conference from my bluejeans? Any advice would be appreciated as I need to get this figured out in the next couple of days. Thanks!
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Derek Hatch

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Posted 3 years ago

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Craig Ernst, Champion

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The short answer is no. The Blue Jeans service itself does not have the ability to dial out to an endpoint, to my knowledge, and there are various good reasons Blue Jeans operates that way. They can correct me if I'm wrong.

The endpoint, or the Polycom bridge hosting the larger meeting, needs to dial out to a Blue Jeans conference. It is possible for another video bridge to dial into Blue Jeans, if that's how your system is setup on the Polycom side. Called cascading.
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Derek Hatch

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Craig, yes that is what I am trying to do. Essentially I believe our IT personnel would allow me to use bluejeans but they are not willing to manually establish the connection for me every day while I am away. So that is why I am trying to connect into the endpoint (as I think you call it) or the original polycom broadcast from my end. 
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Craig Ernst, Champion

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As an IT person myself that supports the video needs of my customers, which is an entire campus and our video operations unit, it's unfortunate to hear that your staff are unwilling to do such a simple request to help you get your job done. It's called customer service and I'll do what I can that's within the realm of possibility to give them what they need. If it's not going to add copious amounts of time or cost to every day operations, why not.

Dialing out from a Polycom endpoint or bridge, generally speaking, is a fairly trivial task. Hell, if you kept the Blue Jeans meeting as reoccuring so it has the same meeting ID the dialing string they'd use would never change, and it can be formatted in a way to dial directly into the meeting and skip the lobby.

I understand that in the world of healthcare there are perhaps more hoops to jump through for security, but they are not insurmountable, and Blue Jeans can ensure encryption.

I don't want to be more judgmental about your IT support without knowing more about how your system(s) are all setup on their end and what's possible. Unfortunately, all of my ranting can't help you.</soapbox>
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Ben Hutchison, Employee

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If you're on the road and have a VPN connection back to your workplace, you could open the Polycom's web admin site in your browser and use that to remotely dial the Polycom into the Blue Jeans meeting.

You would need to know the Polycom's IP address and password, which may not be available to you.

If you do get access, you can go to http://<polycom ip address>/ and click Place a Call. In the manual dial box, use <meetingid>.<passcode>@199.48.152.152 (for example: 10990.0000@199.48.152.152. If the meeting doesn't have a passcode, use <meetingid>@199.48.152.152). This will instruct the Polycom to dial directly into the given Blue Jeans meeting without getting stuck at the interactive meeting ID prompt, since you wouldn't have the remote control in your hand to type in the ID after it joins.

Not sure if this advice comes too late, or if the Polycom password is off-limits, but maybe this is helpful.
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Craig Ernst, Champion

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Yeah, I figured he wouldn't have that access so I didn't even offer that up. I don't users here that access, but at least I'm willing to dial out for them since I don't give them that access.