Desktop freeze on Windows 10

  • 3
  • Problem
  • Updated 4 weeks ago
I'm running BJ 1.22.19 on Windows 10 Pro. I'm facing more and more desktop freeze when I'm running BJ. Is this a known problem ? Is there a workaround ?
Photo of Jean-Francois Maury

Posted 2 years ago

  • 3
Photo of Mike Kerr

Mike Kerr, Official Rep

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Hi Jean-Francois,

No, this is not a known problem. I see a support case (00258662) was opened from your post. One of our Support agents will follow up with you.

Mike
Photo of Joe McCafferty

Joe McCafferty

  • 60 Points
Checking to see if there was a resolution to this case.  I'm having the same issue with Windows 10
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Radhika@BJsupport, Official Rep

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Hi Joe,

Thank you for your inquiry. Above case was closed due to no response from customer. We see support case 00524281 raised by you for the investigation. One of our support engineer will be contacting you with next steps.

Thank you,

Radhika Chatur
Bluejeans Support Team