Delegates Unable to Start Recording

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  • Problem
  • Updated 3 weeks ago
My delegates do not have the Start Recording option when they are running my meetings. We need to enable delegates to have access to recording controls. Can this be fixed?
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RobTX

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Posted 4 weeks ago

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Lyndon Gervers

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On the Client software you should see the recording option in the top right and corner when you move the mouse to the top of the display and get all the other controls. If not this maybe turned off in the admin Admin center. 

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RobTX

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Thanks. I see it, but my delegates do not.
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Lyndon Gervers

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Hi Rob

This can be configured per user in the Command Center, soyou will have to chge it there see attached
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RobTX

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As I stated before, this is concerning DELEGATES. Everyone can record their own created meetings.
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Radhika@BJsupport, Official Rep

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Hi Rob,

When delegate set up meeting he/she also receive moderator invite. Are they starting meeting on behalf of you using moderator invite? Recording feature will only appear if the delegate join with moderator code/ moderator invite.

Thank you,

Radhika Chatur
BlueJeans Support Team