dashboard, can we get one

  • 5
  • Idea
  • Updated 4 years ago
  • Planned
I need to be able to monitor call quality down to the level of endpoints. With other products I use I have this capability and it is tremendously useful. My organization works across dozens of endpoints and as many network environments. Even if BlueJeans itself is running great, the performance of the Internet or some sites network can make for a bad day. I would like a dashboard with meaning measures like packet loss and data rates for each vector (video, audio, presentation). Any one have thoughts or suggestions?
Photo of Gregg McCroskey

Gregg McCroskey, Champion

  • 202 Points 100 badge 2x thumb

Posted 4 years ago

  • 5
Photo of Community Team

Community Team, Community Admin

  • 5,652 Points 5k badge 2x thumb
Gregg -

Do we have good news for you! The vision you just described is going to happen. We want to give the admin's the ability to look at live and past meetings across all vectors (audio, video and presentation), locations and networks.

Everything from bitrate, cumulative loss, jitter, latency, etc will be at your fingertips. This is a company initiative to give the admin's more control and visibility into your network, endpoint and device performance (as it pertains to accessing Blue Jeans cloud). This will in turn allow you to make more proactive adjustments to optimize your Blue Jeans deployment and in turn satisfy your employees video collaboration needs :).

A side benefit of this backend premium feature will be the ability to export these analytics for your own data dicing pleasure.  

This will be a premium feature and admin view only, like a "Command Center". We will share with you the specific elements when the time is right. 

Did that help answer your question? 
(Edited)
Photo of Community Team

Community Team, Community Admin

  • 5,652 Points 5k badge 2x thumb
Casper - great question. We are aiming for Q4. I would recommend contacting your Customer Success Manager, Kristin Lawson to discuss the feature in more detail. Thanks!
Photo of Casper Stoel

Casper Stoel

  • 336 Points 250 badge 2x thumb
Can you be a little more specific on the timeline? Q4 can mean anything... We need this NOW as emailing support with meetingids is way too cumbersome, time-consuming and doesn't always get you an answer either...
Hi Casper - good point. I am looking into this for you right now and will have an answer today. Thanks for your patience. 
Photo of Deepak Kumar

Deepak Kumar

  • 62 Points
I'm using the basic version of this tool & its really useful. Couple of questions though, Q1. The 'Leave Time' doesn't  seems to be accurate & its strange that all of the participant's have the same time. Is this because of the bridge being active for 24 hours?
Q2. What time zone is the 'Leave Time' reflect?
Hi Deepak - Thanks for letting us know. We are aware of this issue and working on it now. Stay tuned and keep following this thread for updates. 
Photo of Nick Verdegem

Nick Verdegem, Champion

  • 994 Points 500 badge 2x thumb
I know this is something that can currently done by the support team as we've used it to diagnose problems recently.  However, there is still a lag with logging the call and getting the information back, so +1 for having this as a live feature for admins in the future.
Photo of Zack Blum

Zack Blum, Champion

  • 1,560 Points 1k badge 2x thumb
Glad to hear premium monitoring is on its way!
Photo of Karen Huffman

Karen Huffman, Champion

  • 1,972 Points 1k badge 2x thumb
Would love to see more monitoring services, so we can more proactively address the quality of service baseline within our environment. If we could obtain the stats, then should reduce time and effort on both our ends on support submission and data collection.
Photo of Community Team

Community Team, Community Admin

  • 5,652 Points 5k badge 2x thumb
Did everyone hear the good news today? We have officially announced Command Center. Casper - we beat our goal, just slightly by announcing this before Q4 ;)

Check out this post to learn more about dashboards available to you now!