cucm / cube integration no vide

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  • Updated 3 years ago
Integrating bluejeans into our network using Polycom and Cisco conferencing units.   I've created a sip trunk to and (different attempts), and have created a route pattern of 878787 for quick dialing.  However, the issue I'm running into is I do not get video on any of my end points.  If I manually dial by IP into from my polycom rp series, i do get video.  But when dialing the route-pattern, nothing....   I  have followed the integration document as closely as possible to no avail.   We use CUCM 10.5.2  and CUBE 3945's running 15.2.4M4.  

I was able to pull some logs, however I do not see an option to attach the logs to my inquiry..  
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Gary Webb

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Posted 3 years ago

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Hello Gary,

Thank you for inquiry. Our team is investigating the video issues experienced after configuring a CUCM / Cube with our service.  We have created a support case for this request (#00148389) and will be providing direct assistance to you via email.  Our goal will be to post a solution on thread when the issue is resolved to your satisfaction. 

Please let us know if we can be of any immediate assistance by calling our team directly at 408-791-2830.  Have a wonderful day!

Sean Patrovsky
Blue Jeans Network - Support Engineer
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Gary Webb

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Thanks, I have replied via email..  I will update this post as I make some headway. 
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Jei Dungca

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Sean or Gary,

Any resolution on this issue?

I have the same problem with SX20/SX10 > CUCM > CUBE - audio is working but no video. Using a Route Pattern 6338 to send to the Cube with dial-peer voip to send

CUCM 10.5.2 
CUBE 2901 with 15.4-3.M3.bin

dial-peer voice 107 voip description OUTBOUND to BlueJeans
 destination-pattern 6338
 session protocol sipv2
 session target
 session transport tcp
 dtmf-relay rtp-nte
 codec g722-64
 no vad

I already open a support case to Bluejeans and waiting for response.