Content sharing image contrast is poor

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  • Problem
  • Updated 1 year ago
We do demos with customers using blue jeans, the contrast of the web page we are sharing shows up very light on the customer's screen. We lose most light grays making some pages look bad to the customer. The web pages look fine when viewed in the browser on mac/pc and phones. Have you seen this issue, and is there a way to fix it?
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Jared Christensen

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Posted 1 year ago

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Mackenzie BlueJeans, Official Rep

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Hey Jared, 

Thanks for the heads up here. After doing some digging, I see our Engineers are not only aware of this issue already, but have already found what they believe will be a fix for this. 

Currently, the fix is being tested but we are aiming to release the fix early next month if it is successful. I will send you an email confirmation as well which you can then reply to in a couple weeks with if the fix was successful for you or not. 

If you have any other questions, feel free to let me know as a reply to the email you receive from me today. 

Thanks again, 

Mackenzie - BlueJeans Support
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Jared Christensen

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That is great news, thanks!
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Crashtest

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Hi Guys

I have had users complaining of the same issue; was any progress made with this.
In our case the screen shares are unreadable.
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Lee Snyder, Official Rep

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Hello,

It looks like the previous development ticket regarding the improvement of content share is still being investigated. I have updated the ticket with some notes and can follow up with you via email.

Regards,
Lee - BlueJeans Support