confusing invite differences

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  • Question
  • Updated 4 years ago
  • Answered
Differences between invite methods

I've noticed a subtle but important difference that confused several users of late.

If you send out invites using the standard invite method within the conference or the web page, when the end user (who is not a registered Bluejeans user) gets the invite  via email and clicks on the blue button they get an image like the following screenshot below

But..if you clip the URL from the "My BlueJeans" page and send that URL the end user gets a DIFFERENT login like below:

The first time users were confused by the first one, they kept asking what they should log in as and did not immediately recognize the "Join as Guest" as a link they could click on.

The Second login is MUCH better. People who are external to our account joining meetings seem to have a MUCH better time with the second one.

Any reason why there are two different login pages for invites?
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DB Vid

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Posted 4 years ago

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Photo of Peter Verwayen - MeetMe Product Line Manager
Official Response
When you are using the Blue Jeans Web App to schedule meetings, sending an invite to an email address that is associated with a Blue Jeans account, the URL that is generated is specifically meant for that user.
Clicking a join link that is specifically generated for a Blue Jeans user will result in a log-in prompt.  If the Blue Jeans system is directly sending you a meeting invite, and clicking the join button results in a log-in prompt, you have a Blue Jeans account somewhere, and we recommend logging in to skip this step for good.  Invitations that are sent to email addresses that do not correlate with a Blue Jeans account will generate join links that force the welcome prompt (guest flow).