Command Center Questions

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  • Updated 4 years ago
Hi Guys, questions from a customer who is unable to post within the community that I thought would be beneficial to all to see answered:

1.  Why do some meetings have 0 participants? How can that be possible? 
2.  On the dashboard, what does "active users" mean?  What does "registered users" mean? 
3.  Under "All Meetings, " I can sort every column except for the Date column.  Why?
4.  I can see loss on some meetings on the way out from the Blue Jeans cloud to me.  Is there anything to indicate to me the cause of that loss?  One solution is to show the actual hops the traffic takes to get from Blue Jeans to me so I can see where the delay is.  Is that in the works?
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Jason Graham, Customer Success Manager

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Posted 4 years ago

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Kirk Campbell

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I agree, being able to see the traffic hops from the BJN Server to the endpoint would be extremely helpful.  It would also be helpful to know which BJN Server each endpoint is connected to for international firms.

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Jason Nickels

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Hey Jason -

Great questions.  I will speak with the product team about 1 and 3.  I will also add a feature request for the last question.

Active users refers to users that hosted a Blue Jeans meeting during the time period on your date filter.
Registered users is the number of users that signed up for a Blue Jeans account via your enterprise during the time period on your date filter.
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Jason Nickels

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Hi Everyone,

Quick update -

Identifying the hops to get to Blue Jeans along with the delays will be in the GA release of Command Center.  We have also resolved the date issue as well by removing that column and combining it with the start time and end time field which are sortable.