Choppy Video on embedded presentations

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  • Question
  • Updated 3 months ago
When we attempt to play videos on a presentation the playback is extremely choppy and hard to watch.

Anyone else having this issue / found a solution? 
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Stephen Morris

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Posted 3 months ago

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Lee Snyder, Official Rep

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Hello Stephen,

It is likely that you are using the share screen function in the application? Currently, the screen share codec that we use is limited to 5fps and does not transmit audio. We are working on a solution for this in our 2.x application and still offer the video share feature in our 1.x application.

You can get the 1.x app from here: https://www.bluejeans.com/downloads
Click on More Info, then download 1.36.9

You will then want to upload the videos to your BlueJeans account. You can find more details on how to do so here: https://support.bluejeans.com/knowledge/video-sharing

I hope you find this information useful! Please let me know if you have any questions.

Regards,
Lee - BlueJeans Support
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Robert Young

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perhaps try uploading the videos separate to the  cloud via the moderator dashboad ?  plays great that way for us.  
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Stephen Morris

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Cool I'll try the other method. When will 2.0 be launched?? :))))