China and South Korea

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  • Idea
  • Updated 3 years ago
  • Implemented
Our firm desperately needs local dial-in availability for China and South Korea.  For China we need it because Internet access is spotty even if the client has the iOS or Android or Web ability.  For Korea, well, 99% of the audio bridge services out there have a South Korea local dial number and so it is really a gaping hole that Blue Jeans doesn't have it there.

We use the service heavily on a daily basis in our in-market offices so please help us out here. 
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Jeffrey Lee

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Posted 4 years ago

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Tom Strand, Champion

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Jeffrey,

China and South Korea dial-in numbers are available if you signup for "Premium Number" service. 

I don't know the supplemental cost.

bluejeans.com/premium-numbers

The locations in black highlighted on the page above are part of the premium number package.

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I have frequent videoconferences to Beijing that work well. I expect you are aware that there are factors beyond BlueJean's control that effect video quality when communicating with China.
(Edited)
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Karen Huffman, Champion

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We have a need to China dial-in numbers. Why would this cost more and not just be part of the normal costs?
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Jeffrey Lee

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Tom,

Thanks for your note and the quick reply.  Yes, I think we have more frequent VCs in China than most anyone in Blue Jeans.  They are actually totally in-market (China endpoints with other China endpoints).  The dial-in is for the employee who is joining the meeting from a 2nd tier city with spotty connectivity.  This happens a lot and we can't ever guess what city someone happens to be in when they are trying to participate in one of our meetings.  

It's very interesting this feature of premium numbers exists and my sales rep knew nothing about it.  The sales rep was the one who asked us to put a message on this board.  I am a little disappointed at the lethargy of the rep after a product sale is complete (but I am entirely not surprised). This behavior is common at other SaaS companies in the US as well...very short sighted.
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Community Team, Community Admin

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Hi everyone - we owe you an apology, a thank you, and an answer - so here we go:

First off - we couldn't be more thankful for your Community involvement. Tom and Karen, you are great champions of ours! It looks like you caught us with our jeans down here. We have a 24 hour SLA and dropped the ball on you guys. 

Karen, I just spoke with our Sr. Director of Support who explained that the China carrier is charging a fee to Blue Jeans for the number usage on a per minute basis. Because of this, Blue Jeans is passing along the cost to the meeting host. 

Jeffrey - I spoke with your sales rep and manager and it sounds like this was resolved offline and you have found a solution. We certainly don't want the reputation of being short-sighted and are working hard to ensure our product is available on a global scale. Trust me when I say, it's our goal too! We apologize for this experience & hope we can find success together moving forward. Please reach out to community@bluejeans.com if you have other questions or concerns. Did we resolve your issues? 
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Tom Strand, Champion

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Hi BlueJeans Team.

Thanks for the update.

Jeffrey and Karen: I haven't seen any solutions in China without high tariffs for international dial-in.  Within country has been problematic, too.
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Karen Huffman, Champion

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Thank you for your quick response. This makes sense.
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Michael Goodpaster

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we are having issues using Video Conference with company in china, Is there a solution to this?
The main challenges with China depending on the area would be standard bandwidth availability and the lack of some PSTN phone number access.

We do offer premium PSTN dialing for China. 

In regards to bandwidth, we do have users that connect to Blue Jeans today form China but again success is somewhat dependent on the available bandwidth the users may have.

If a user’s connection is 384kbps both ways (send and receive) or better, the user should be able to connect with a decent experience using the BJN Browser option.