We use the service heavily on a daily basis in our in-market offices so please help us out here.
China and South Korea dial-in numbers are available if you signup for "Premium Number" service.
I don't know the supplemental cost.
The locations in black highlighted on the page above are part of the premium number package.
I have frequent videoconferences to Beijing that work well. I expect you are aware that there are factors beyond BlueJean's control that effect video quality when communicating with China.
Thanks for your note and the quick reply. Yes, I think we have more frequent VCs in China than most anyone in Blue Jeans. They are actually totally in-market (China endpoints with other China endpoints). The dial-in is for the employee who is joining the meeting from a 2nd tier city with spotty connectivity. This happens a lot and we can't ever guess what city someone happens to be in when they are trying to participate in one of our meetings.
It's very interesting this feature of premium numbers exists and my sales rep knew nothing about it. The sales rep was the one who asked us to put a message on this board. I am a little disappointed at the lethargy of the rep after a product sale is complete (but I am entirely not surprised). This behavior is common at other SaaS companies in the US as well...very short sighted.
First off - we couldn't be more thankful for your Community involvement. Tom and Karen, you are great champions of ours! It looks like you caught us with our jeans down here. We have a 24 hour SLA and dropped the ball on you guys.
Karen, I just spoke with our Sr. Director of Support who explained that the China carrier is charging a fee to Blue Jeans for the number usage on a per minute basis. Because of this, Blue Jeans is passing along the cost to the meeting host.
Jeffrey - I spoke with your sales rep and manager and it sounds like this was resolved offline and you have found a solution. We certainly don't want the reputation of being short-sighted and are working hard to ensure our product is available on a global scale. Trust me when I say, it's our goal too! We apologize for this experience & hope we can find success together moving forward. Please reach out to firstname.lastname@example.org if you have other questions or concerns. Did we resolve your issues?
We do offer premium PSTN dialing for China.
In regards to bandwidth, we do have users that connect to Blue Jeans today form China but again success is somewhat dependent on the available bandwidth the users may have.
If a user’s connection is 384kbps both ways (send and receive) or better, the user should be able to connect with a decent experience using the BJN Browser option.