Cannot call into BJ Bridge from Mitel UC360 using SIP URI

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  • Updated 1 year ago
We have customers with the Mitel Telephone System, the Video endpoint is a UC360 and they want to call into the BJ via a SIP URI when I test this with the following formats SIP and H323 they don't any response. : @bjn.vc (for H.323 call) and @sip.bjn.vc(for SIP call)
http://nz.mitel.com/products/mitel-bu...
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Crashtest

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Posted 1 year ago

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Radhika@BJsupport, Official Rep

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Hi Crashtest,

Thank you for reporting the issue. Please try following URI and let us know any of them are working: 
  1. <Meeting ID>@199.48.152.152
  2. <IP>##<MeetingID>#<Passcode> (example:199.48.152.152##12345#1111)
  3. <IP>##<MeetingID>:<Passcode>
  4. <MeetingID>:<Passcode>@<IP>
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Crashtest

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We will try this next week however this needs to be a sip call so shouldn't we have SIP somewhere in the URI
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Radhika@BJsupport, Official Rep

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Our signalling IP 199.48.152.152 works with both SIP and H323. Call establishment depends on the protocol you have set up as default/auto or select while dialing. 
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Adrian Clarke

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Hi Crashtest,

did you ever get this working ?  we are looking at the same setup but have problems with the NAT traversal functionality.
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Lee Snyder, Official Rep

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Hello Adrian,

We have a useful article that provides steps on NAT configuration. You can review the article here:

https://support.bluejeans.com/knowledge/firewall-and-nat-setup

Please let me know if this article is helpful, we can create a support ticket if needed.

Regards,
Lee - BlueJeans Support