Camera Issues (Dark/Green Tint)

  • 1
  • Problem
  • Updated 7 months ago
  • Solved
I just upgraded computers to a Surface Pro 4 and have been having issues ever since with my camera showing everything as dark green.  When I use my camera on any other application it works perfectly, so this is isolated to BlueJeans.  I've done the trick of trying to adjust the white level with a piece of paper, but that hasn't worked.  Any thoughts or suggestions on how to fix this?
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  • 70 Points

Posted 12 months ago

  • 1
Photo of Lee Snyder

Lee Snyder, Official Rep

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Official Response
Hello Michael,

The case that was open was closed. It appears the issue lied with the user's camera. We ask that you test your camera in other programs like Skype, Hangouts, etc and confirm whether or not the green tint appears.

If the tint is only in BlueJeans, please let me know and we will open a case.

Lee - BlueJeans Support