BlueJeans relay with lifesize endpoints and google calendar issue

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  • Problem
  • Updated 10 months ago
The issue with relay that am getting the below error while am trying to setup the relay option

Unable to retrieve details from calendar server for ID Calendar ID not found, or API access not granted

Error Code:
187263818


Error Name:
CalendarServerException


Message:
Calendar ID not found, or API access not granted
Photo of Amr Elsheikh

Amr Elsheikh

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Posted 10 months ago

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Photo of Lee Snyder

Lee Snyder, Official Rep

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Hello Amr,

It appears that something when awry with the calendar integration portion for Relay. If we can reconfirm what calendar you are using to integrate. Here are the calendar integration guides for Relay:
I see that a support ticket was sent in on this issue (00396836), and will follow up with you shortly.

Regards,
Lee - BlueJeans Support