BlueJeans Outlook Addin error while create meeting

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  • Problem
  • Updated 8 months ago
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Dear, 

I work on a company which use blue jeans on all computer. I encounter an issue of about 15 computer of my company.

Issue is related to Outlook BueJeans Addins.

Most of the issues seen are : 
- Open Outlook
- Create a bluejeans meeting : error : Unable to create Meeting. Please Try again

So, on this computer i tried to : 
- Uninstall BlueJeans
- Remove all BlueJeans cmponent folders (program Files / Programdta / Users\appdata\local\bluejeans ...)
- reinstall bluejeans

And i still get the same error.

So i tried to check the log file but it's just not readable for human eyes :D

Here the error i can found on my error log file :

08:57.3 Info 11 Infrastructure.SecurePerimeterRestApi cXqNn6uIx778Pm8E/oKDkcpvll/ks3LhAeWkYrrmu4bblP0sm3g92q39hdeMmjs4

08:57.3 Error 28 CoreNew.BlueJeans.BlueJeansScheduler 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  

Any ideas on how make this plugin working?

Plugin version is : 4.2.757
Outlook Version is : Outlook 2010 SP2

Let me know
Thanks
BR
Photo of Sylvain LE NAGARD

Sylvain LE NAGARD

  • 70 Points

Posted 8 months ago

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Photo of Radhika@BJsupport

Radhika@BJsupport, Official Rep

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Hi Sylvain,

Thank you for reporting the issue faced with outlook addin. Support case 00436235 is raised to investigate the issue. You will shortly receive an email from support rep to get the additional information.

Thank you,

Radhika Chatur
BlueJeans Support Team