BlueJeans Join Button Polycom RealPresence Group

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  • Question
  • Updated 1 year ago
I've enabled the "Join" button in our Polycom RealPresence Group Series.  It works great, BUT now the Skype meeting "Join" button does not work.

When I turn off the Push Meeting to Endpoint through the Blue Jeans Relay, the Skype Button starts to work again.

Is there a way to have both working?  I would hate to have to turn off the Blue Jeans button because of Skype.
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Manish Parmar

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Posted 2 years ago

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Tedd Fox, Official Rep

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Hi Manish, 

DO you have polycom pushing meeting list to the endpoint also?  Ususally it should be one or the other and not both. 
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Manish Parmar

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Hi Tedd, so when I enable Relay to Push Meeting to Endpoint, it automatically goes in and changes the polycom calendar settings to reflect the redirect to the server with the listener service. When it does that the Blue Jeans "Join" button works, but the Skype "Join" button goes away.

Then if I go back in the polycom and register the polycom calendar to the exchange server I obviously lose the Blue Jeans button but the Skype button works fine.

We're in a tough place having to decide between which button is more important to us! Is there a way to make both work?
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Ben Hutchison, Official Rep

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Hi Manish,

Unfortunately, there isn't currently a way to enable both Skype one-touch joining and BlueJeans one-touch joining at the same time.
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Todd Page

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Hi Manish,

One possible solution.  Polycom provides an on prem calendar service (one touch dial) and it would allow you to accept calendar invites from BJ and SfB with the appropriate Join button for both.   
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Philip Gardiakos

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Does this actually work? I am in the same boat, really need click to join for both SFB and BlueJeans. Has anybody got this functionality?