Bluejeans Desktop App (v. 1.6.153) Full Screen Mode Glitch Using Windows

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  • Updated 3 years ago
  • (Edited)

After updating our Desktop App to the latest version, I found a glitch using the "Enter Full Screen" mode. When a participant chooses to enter full screen and leaves the meeting without exiting from full screen mode, the desktop App window will stay full screen leaving participants with no other option to close or minimize it. Only option is to press "Window Start Icon" from their keyboard to show their taskbar and close the App via right click "close window". Hitting "Esc" button does not work either.

Explaining this option to a group of lawyers or participants that are not computer literate is very tough. Hopefully this is resolved soon, as we have rolled out Bluejeans Desktop App in our firm as the default option to connect. Though the App itself, we found very stable than utilizing the browser plug-ins.

Photo of Christopher-John Poblete

Posted 3 years ago

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Radhika@BJsupport, Official Rep

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Hi Christopher,

This issue has been fixed with bluejeans app (v1.7.30 and above) by our engineering team as on 24 Nov'15.

Thank you,
(Edited)