Bluejeans crashing windows 64bit pc when trying to join a conference

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  • Problem
  • Updated 8 months ago
Bluejeans crashing windows 64bit pc when trying to join a conference. I have removed and re-added the app numerous times with no change. Is there a fix for this issue.
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Gary Francois

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Posted 8 months ago

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Lee Snyder, Official Rep

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Hello Gary,

I have gone ahead and opened up a support ticket for this issue (00413649) and will be following up with you shortly.

Regards,
Lee - BlueJeans Support
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Jeff Hall

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I just signed up and installed the app and am having the same trouble... each time I launch the app and start a call, it connects the audio, starts connecting video, my PC blue screens and crashes... Happened 3 times in a row... 64bit Windows PC
(Edited)
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Jeff Hall

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It does use a sonix driver
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Lee Snyder, Official Rep

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Hello Jeff,

You should be able to change what driver is being used in the device manager to a generic driver. If you are able to do so, please do and try to connect to a meeting again.

Regards,
Lee - BlueJeans Support
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Lee Snyder, Official Rep

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Jeff,

You should also be able to delete that driver, then check for updates and it should install the generic HP driver.

Please let me know if this works for you!

Lee - BlueJeans Support
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Jeff Hall

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did a "Roll Back Driver" from Device Manager. It rolled the driver back to the generic Microsoft driver, issue solved... Definitely a Sonix compatibility issue...
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Lee Snyder, Official Rep

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That is great to hear! Thank you for confirming.

Regards,
Lee - BlueJeans Support