bluejeans communicated with avaya

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Dear Partners, 
We use avaya scopia xt7100 vc in our home environment , when we use vc to communicate with other company vc, it's normal. But when we use avaya scopia xt7100 to use bluejean meeting , we found the voice will have a little lost (it mean sometimes not clear in 1-2 second). Is there any firewall setting about bluejeans or we must do some setting with avaya scopia xt7100 vc ? Thanks a lot.
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耀彰 許

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Posted 6 months ago

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Radhika@BJsupport, Official Rep

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Hi 耀彰 許,

Thank you posting your queries. If you are seeing packet loss in Avaya admin interface during Bluejeans meeting, then kindly refer following solution articles for reducing the loss in video meetings:
Kindly let me know if you have any additional questions.

Thank you,

Radhika Chatur
BlueJeans Support Team
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許耀彰

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Dear Radhika,
Thanks for your kindly reply.I would like to make sure what doest it mean?
Q1:
If you are using BlueJeans Rooms, please make sure these domains are also allowed: *.bjn.sh, *.dolbyvoice.com, *.pubnub.com, and *.pndsn.com

Q2:
And
would it be possible to determine their network environment is suitable for bluejean meeting  in bluejean admin setting ?
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Lee Snyder, Official Rep

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Hello 許耀彰,

For your first question, the listed sites are used for our BlueJeans Rooms software. It communicates with these sites for certain features.

For the second query, are you wanting to know if we at BlueJeans can determine if your network is suitable for BlueJeans? I always recommend testing out the product and making sure you can use it without issue. We are always happy to coordinate consultations to assist and provide feedback.

Regards,
Lee - BlueJeans Support
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許耀彰

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I am sorry for my late reply. Thanks for your kindly assistance.