BlueJeans app or browser version doesn't capture any sound when using laptop mic

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  • Problem
  • Updated 4 weeks ago
  • In Progress
I'm using a Lenovo X230 with Win10 64-bit. My sound driver is up to date works fine on Skype but when I try using the mic on BlueJeans the mike won't work (even though the option is available) and the audio is so low even though I've maxed it out. I have to connect my headphones to be heard and to hear. Please help.
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MNL Training TripAdvisor

  • 70 Points
  • frustrated

Posted 8 months ago

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Priyank BJN_Support, Official Rep

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Hi, 

I Appreciate that you reached out to us and I have created a case for this issue. I will drop an email shortly with the information and we will work together to get it resolved. 

For your reference, the case number is 00438632.

Happy Monday!

Regards,
Priyank
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James Smith

  • 60 Points
Exactly the same Issue I am facing while using Skype on my Acer Laptop, Why using a mic on Blue jeans provide bad Audio Effect, Is it By default? I also tried Acer Technical Support, where I Got many useful updates, but my issue not resolved yet.