I'm Ben, an engineer at Blue Jeans. Along with Nick and Tedd, I'm developing Blue Jeans Relay.
As we continue to build the features and capabilities of this platform, we want to make sure that we're listening to the feedback from the folks who are actually deploying, managing, and using this system day-to-day.
That's why we're asking for you to tell us about your suggestions, opinions, and experiences, both positive and negative. Let us know what you like, what you want to see more of, and what you want to see less of.
We are a large Managed Video Conference Service Provider in India and we would like to deploy Blue Jeans as a Managed VC Service Model for our Customers. Unfortunately BJ does not have this Model. is BJ planning to come with a White labeled service too. firstname.lastname@example.org +91 9322402404
Java JAR: https://swdl.bluejeans.com/relay/listenerservice/listenerservice-1.8.0-jar.zip
Older Listener Services will continue to work, but the new Mute/Unmute functionality won't be available until you update to 1.8.0. Always back up your config.properties file prior to upgrading, just in case.
Just trialling the BlueJeans system and relay and I have some feedback.
The install for the listener could do with some validation. I found that it simply would not work and the log files showed authentication issues, but all the details entered were valid. We use an on premise Exchange. Long story short, the solution was to leave the domain field blank.
A feature request that I have mentioned to our sales rep Jeremy Slater, is that for a scheduled meeting, the person that scheduled the meeting should be able to select an option that allows the scheduled meeting end point device to automatically dial into the meeting at the allotted meeting start time. We are talking endpoints (i.e. VC systems or the huddle) so the security risk is low. You could put a pin code in as an extra measure if needs be. We have a number of directors that would just like to walk into a meeting room at the allotted time and for all the equipment to be setup. Call it the executive experience if you like.
The touch tablet could still be used to end the meeting. Obviously you would need to handle sequential meetings....
Just got some feedback regarding DX80 with a custom background. There is no link to join the meeting or a list of scheduled meetings. Everything works as expected with the meeting popping up on the screen and an option to join it but if this window is dismissed there is no way of getting back to it (other than going through Call->Recents. This is not an issue if OSD background is set to auto.
This is not a major issue for us but a bit of an annoying bug since we cannot use a custom wallpaper.
We have hit a bit of a brick wall with Relay where if a meeting requires a moderator to start the meeting, and the moderator joins using bluejeans Relay, there is no way to start the meeting. Are there any work arounds so that we can input the moderator passcode whilst continuing to use relay? We use Cisco tandberg codecs with a mix of telepresence Touch 8 and Touch 10. All is managed by TMS.