Blue Jeans Product Release 2.8* – November 1, 2014

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Release 2.8* – November 1, 2014 This update to the Blue Jeans service includes new features and product enhancements. See below for further details.

New Features:Command Center – General Availability The Blue Jeans Command Center is a service intelligence tool that offers real-time and historical data to IT organizations, including the ability to visualize, measure and manage their Blue Jeans deployment.

Command Center has two versions: Basic and Pro.

Command Center Basic features include:

  • Deployment Dashboard: See status, utilization, and geographic distribution at-a-glance.
  • Historical Reports: Meeting, endpoint, and network metrics for every conference.
  • Instant Access: Powered by the Blue Jeans cloud, you get deployment-wide reports with nothing to install, configure, or maintain.
The optional Command Center Pro upgrade adds:

  • Real-Time Meeting Metrics: Review metrics like host names, size, and recording status.
  • Real-Time Endpoint Metrics: Monitor quality-of-experience metrics for every endpoint.
  • Real-Time Network Metrics: Graph quality metrics like bitrate, jitter, and packet loss.
  • Data Export: Export metrics in CSV format for further analysis.
With the 2.8 release, Command Center will be generally available and all customers will receive complimentary access to Command Center Pro for a period of 30 days following the release. After the 30-day trial has expired, all customers who have not elected to upgrade will revert to Basic functionality.

As a Blue Jeans administrator, you can provide Command Center access to additional users within your organization at your discretion through the admin console (Manage Users > View / Edit Users)

Localization – French, Spanish and German The 2.8 release adds support for French, German, and Spanish. This includes in-product text for the web browser and mobile endpoints, email invitations, and the web-based administrative console. To change your language settings, go to Personal Settings > Preferred Language. visitors can also change their language on the home page (coming on October 25th).

Microsoft Lync Connectivity Improvements Now, it is easier than ever to join a Blue Jeans meeting directly from Microsoft Lync.

For Windows Users:
Simply hover over the Blue Jeans Contact and click the Video icon.

When presented with the IVR dialog use your numeric keypad or launch the keypad for the Lync chat window to enter the meeting ID.

For Mac users:
(Note Lync version must be 14.0.10 for keypad to work)

Click on the Blue Jeans contact and click the “Start a video call” icon

When presented with the IVR dialog use your numeric keypad or launch the keypad for the Lync chat window to enter the meeting ID.

Feature Enhancements:Screen Sharing Improvements Usability
Now, the screen-sharing button is more visible to users participating in a meeting from the browser endpoint. There is also an improved flow that requires fewer clicks to begin sharing.

Additionally, adjustments have been made to overall interface behavior when receiving screen sharing, including the roster panel collapsing to provide increased screen real estate.

Due to significant enhancements, screen sharing quality and crispness will be greatly improved, in addition to being more resilient in low bandwidth scenarios.

Alternate, Streamlined Browser Join Flow After rigorous user testing, Blue Jeans is unveiling a new process for joining a meeting from the browser endpoint. It accommodates users who are accustomed to joining meetings by dialing in on the phone, then joining on video. The new join flow will not cause an audio feedback loop and should simplify the join experience for new users:

Please contact Blue Jeans Customer Support to request that this join flow be enabled for your user account or enterprise. We recommend requesting this feature if you have heavy PSTN usage within your organization.

Improved Telephone Audio Quality Improvements have been made to enhance the audio quality for participants that must dial into a meeting.

Improved Recording Playback
To improve the responsiveness of recording playback through a web browser, we have built a new media player. Now, users of Enhanced Recording have a better experience playing, pausing and scanning through their meetings.

Single Sign-On (SSO) Provisioning Improvements
In the past, users could only be provisioned when logging in directly from their organization’s main landing page. Now, users can be provisioned the first time they log in from the Outlook plugin or any Blue Jeans mobile client. Please contact Customer Support for more details on setting this up.

Log In from main website
Blue Jeans meeting participants from organizations utilizing single sign-on can now log into their accounts directly from

Video Capture Card Improvements Several small bugs were resolved to improve the range of compatibility that Blue Jeans has with various video capture card models.

* These are the features that are scheduled to be released on Nov. 1st, 2014. While we fully expect all features to go live as planned, small delays do sometimes occur as we work to deliver the quality service that our customers have come to expect.
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