Blue Jeans OSX Application Update Notification

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  • Problem
  • Updated 3 years ago
Hi All,

Is there a way to receive advance notice of updates to the OSX application? We have the application installed in our conference rooms, and had to perform an update before the application was used which completely sidetracked our meeting. The account we were using was also a Standard and non-admin account so we could not even do the update. This whole process was really frustrating. 

Thanks,
Byron
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Byron Bogaert

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Posted 3 years ago

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Craig Ernst, Champion

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I'm just now looking at the applications. Are you saying that when you launched an older version of the application it prompted and said you had to update to the latest version first before you were allowed to use the app for a meeting?

If that's the case I'd also want notice of a change coming for this very same reason, so we can inform the users and then attempt to get the updated version out as soon as possible in our computer management systems.
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Byron Bogaert

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Hi Craig,

Yes, I had to update the application to the latest version before I was allowed to use the app for the meeting. I'm looking for the release notes, or something on the website and I can not find it. 

Thanks,
Byron
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Craig Ernst, Champion

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Where is your Blue Jeans.app installed? I just want to understand how you're deploying the software on the Mac (I'm our Mac admin here). Was the app installed to the main Applications directory and your IT staff will be maintaining that application and its versions? We would do something similar with The Casper Suite for Macs or SCCM on the Windows side.

You got around it by downloading the installer I'm guessing and it downloaded the latest version to your user directory where you have rights, correct? No admin required.
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Byron Bogaert

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Hi Craig,

We have been installing the application in the main Applications directory (/Applications) and not the user directory. 

Installing the application in the User directory may be something to look at. I'm not sure if this way still needs admin rights or not--will need to test. 

The way we got around not updating the OSX Application was to use the browser version. 

Thanks,
Byron
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Craig Ernst, Champion

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That's what I was getting at in terms of the where. By default the application is installed in the Users home directory so it doesn't require admin rights, much like how many browser plug-ins function.

Deploying the application to the User directories has pros and cons. Doing so likely makes the updates a non-issue, at least the user would get prompted and run the download. I don't know for sure since I haven't gone through the update process yet. Con is that for system administrators to maintain files in multiple user directories on machines can be problematic, not impossible, but certainly not preferred unless necessary.

It certainly would be less of an issue if there was advance warning of an upcoming application update for both platforms. That should be done regardless and I totally agree with your request.