Blue Jean 1.3.18 not showing shared screens

  • 1
  • Question
  • Updated 3 months ago
Hi. I'm using blue Jean desktop 1.30.18. When I join a conference the app opens ok but I'm the only one there and I can't see any shared screens and what the others are seeing. Any Ideas? thank you
Photo of Ricardo


  • 70 Points

Posted 1 year ago

  • 1
Photo of Sachin@BJSupport

Sachin@BJSupport, Official Rep

  • 126 Points 100 badge 2x thumb
Hi Ricardo,

I opened a support case 00389301 for your issue. Will follow-up by email shortly.

Sachin - BlueJeans Support
Photo of Lee Snyder

Lee Snyder, Official Rep

  • 5,576 Points 5k badge 2x thumb
To add to this, you will always want to make sure that your application up to date. You can do so when the app is launched by clicking

BlueJeans > Check for Updates

Staying on the latest and greatest will limit possible bugs that could be occurring.

Lee - BlueJeans Support
Photo of Amir kashaniPour

Amir kashaniPour

  • 60 Points
i am on 1.37.19  and have the same problem. it tells me that the screen is being shared by other parties, but I have no way of seeing it.