BJ App crashes when sharing desktop - Win10/BJ Desktop 1.37.19

  • 1
  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
I have had BlueJeans installed for approximately 5 months. About a month ago, I began to experience this issue: when I attempt to share my desktop, the app kicks me off the call and crashes. When I rejoin, my "ghost" is still connected and successfully sharing, but I can't control it. Eventually the ghost disconnects and the sharing stops on its own. This happens every time. The only system changes other than regular AV and Windows Updates is a new mouse driver. BJ KB & Google searches have not turned up any similar reported issues or suggested fixes.
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Ty Keller

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Posted 4 weeks ago

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Erin Pickle, Official Rep

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Hello Ty,

I'm sorry to hear of the issue you're experiencing. A case was created for this (#00513042), and I've sent you an email to troubleshoot.

Best regards,

Erin - BlueJeans Support
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Ty Keller

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Hi Erin,

I think you can close my case. A recent Windows Update that I hadn't yet installed seems to have remedied the issue.
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Erin Pickle, Official Rep

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Thank you for the update, and I'm glad to hear it's working now! I will go ahead and close your case, but please let us know if we can help with anything else.

Best regards,

Erin - BlueJeans SupportĀ 
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Marcel

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I had the same problem, solved it by installing the latest version of the BJ app on both sides