Audio delay in audio only conference

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  • Updated 3 years ago
New Blue Jeans customer as of this week. In testing out the service just for audio only conference calls, I'm noticing a bit of a delay (1-2 seconds maybe) between when I speak and when I'm heard. Seems to lead to people jumping over each other. 

Is this common? Any thoughts?

Thanks. 
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Stuart Siciliano

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Posted 3 years ago

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Hi Stuart! Sorry for the delay in getting back to you. Welcome to the Blue Jeans fam! This isn't common, let me get my audio engineer to comment. #Staytuned! 
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Surbana

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any update? We also face similar issue. 
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yogesh patel

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i am also facing the same problem..do you have any update on this.??
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Radhika@BJsupport, Official Rep

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Hi Yogesh,

Thank you for reporting the issue.

Please help us with the meeting id ( with date and time) wherein audio delay with audio-only meetings was reported. Also can you please confirm if it is a recent occurrence ?
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yogesh patel

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Dear Radhika,

Thanks for your prompt response.

It was happen yesterday. i will share the meeting id once i will go to the office.

Do you want any other information for further troubleshooting .

Thanks
Yogesh
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Radhika@BJsupport, Official Rep

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Hi Yogesh,

We haven't heard back from you. Please send us the required info at support@bluejeans.com