App process won't quit on Mac if app window is closed first

  • 2
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
If you close the Blue Jeans app window on a Mac (by clicking on the red "x" in the upper left), then the Blue Jeans process continues to run even though there are no open windows.  Selecting "Blue Jeans --> Quit Blue Jeans" (or the equivalent Command-Q) has no effect.  The process must be killed via Force Quit.  
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Dave Martinez

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Posted 7 months ago

  • 2
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Ashwin BJN Support, Official Rep

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Hi Dave, 

BlueJeans is a detector service which is a persistent background process which will not consume much of your CPU load. Killing the process will not affect the app functionality. 

However, it auto starts on reboot or logout & login from machine. 

Thanks, 
Ashwin
BlueJeans Support Team 
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Dave Martinez

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It still should respond appropriately to an explicit request to quit.  Ignoring the command is inappropriate.

Also, the "zombie" app is not in full background mode in this scenario.  It still appears in the Mac Application Switcher (invoked with Command-Tab).  If you select to Quit from the menus while the app window is still open, you do not see this behavior.

THIS IS A BUG.

MAKE IT GO AWAY WHEN I QUIT.
(Edited)
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Ashwin BJN Support, Official Rep

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Support case #00408952 is open for your issue. I shall follow-up with you by email shortly.

Thanks, 
Ashwin
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Brett Schellenberg

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Any update on this? It is annoying to have BlueJeans stick around in my app switcher.
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John Boardman

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This needs to be fixed. When someone closes the app yet still sees BlueJeans in the running apps, it sends a message that something is wrong since no other app does this. BlueJeans can be flaky sometimes, and this behavior just contributes to BlueJeans look wonky in a way other apps don't which isn't good for its image.

Maybe you know the background process doesn't use much CPU load, but your users don't. When we see the app hanging around after exit, then we feel we have to force quit it which looks bad for you. My coworkers have talked about how BlueJeans doesn't exit cleanly and they aren't googling to find your support page that says it's fine. Instead they just think BlueJeans has bugs.
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Erin Pickle, Official Rep

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Our engineers are still investigating the issue so that a fix can be rolled out. I've added you both to the bug report for this issue. 

Please let me know if there's anything I can help with in the meantime. 

Best regards,

Erin - BlueJeans Support