Ability to acknowledge negative call reports

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  • Idea
  • Updated 3 years ago
I would like the ability to acknowledge a negative feedback review, as we actively parse and respond  to them, currently it is quite cumbersome to review as each time you want to see the feedback you are navigated away from the screen, then when you switch back you have to wait for the dashboard to refresh again which makes the time required to deal with negative feedback exponentially increase.

I would also like to know what Blue Jeans does with these negative reports, i have been raising tickets for the non hardware related issues, but i would hope that Blue Jeans are also actively investigating the negative reports.

Even if i could get an exportable report of the negative feedback, that would allows us to pro actively increase the Blue Jeans experience within our organisation.

thanks
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Ash Azzopardi, Champion

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Posted 3 years ago

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Sean Simmons, Official Rep

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Hi Ash,
I will bring up the ability to export negative feedback with the team.  If you click on "View Bad Meetings" it should bring you to a screen where we are showing all the meetings that had negative feedback.

Our support team does monitor and review quality feedback.  If we start to see trending poor quality in specific customers support will reach out to try and help mitigate the issues.

Thanks,
Sean
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Ash Azzopardi, Champion

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thanks i just a better way to pro actively go through negative feedback and keep a record of what we actioned.