"Plugin local AV dialog" in linux desktop

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  • Problem
  • Updated 3 months ago
I have been using BlueJeans so far in a web browser. Recently, I downloaded the desktop version (for linux operating system) but it does not recognize my USB camera and microphone. It only appears a blank screen with the following message: "Plugin local AV dialog".

Any tips?
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Posted 3 months ago

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Radhika@BJsupport, Official Rep

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Hi Josue,

Thank you for reporting the issue. In order to investigate the issue we would need app logs from your machine. Please upload your app logs as per instructions given here. We have raised support case 00542626 is raised for follow up.

Thank you,

Radhika Chatur
BlueJeans Support Team